Priyank Srivastava is a seasoned executive with over 25 years of diverse experience in operations, digital transformation, customer service, and shared services. With a proven record of leading large-scale, global teams, Priyank has successfully driven multimillion-dollar initiatives that have transformed customer journeys and operational performance across industries. A certified Lean Six Sigma Black Belt professional and a recognized advocate for Diversity, Equity, and Inclusion (DE&I), Priyank embodies the leadership values necessary to navigate today’s complex business landscape.

Currently serving as Vice President of Operations, Transformation, and Training at Barclays, Priyank oversees a wide array of responsibilities, from managing global contact centers to implementing strategic digital initiatives. Under his leadership, Barclays successfully migrated its legacy chat platform to AWS Async within just six weeks, streamlining operations post-pandemic. His commitment to operational excellence is further exemplified by the One Agent Desktop initiative, which reduced inefficiencies, cut 200 FTEs, and significantly boosted customer satisfaction, as evidenced by an impressive increase in Net Promoter Scores.

Throughout his career, Priyank has demonstrated a strong aptitude for driving digital transformation and innovation. At IBM, he spearheaded the integration of predictive analytics for Maruti Suzuki India Limited, resulting in an annual increase of 25,000 vehicle sales. Additionally, his deployment of advanced CRM and IVR systems at Karur Vysya Bank revolutionized customer experiences, solidifying his reputation as a forward-thinking leader.

Priyank’s ability to adapt and lead in dynamic environments is evident in his extensive international exposure. From managing operations in Finland and India to leading a call center migration from England to India, he has consistently demonstrated his ability to deliver results on a global scale. His expertise spans multiple industries, including banking, outsourcing, contact centers, and shared services, positioning him as a versatile leader with a unique ability to drive cross-functional success.

An advocate for continuous learning and development, Priyank has augmented his skills with specialized education, including the Digital Transformation program at the National University of Singapore. He also holds a Post Graduate Diploma in Business Management (PGDBM) with a focus on finance and marketing, alongside a Bachelor’s degree in Economics from Lucknow University. This strong educational foundation complements his practical expertise in leadership, strategy, and operational management.

Recognition for Priyank’s contributions has been consistent throughout his career. He is the recipient of several prestigious awards, including the DE&I Leader of the Year in 2023 and the UKCX Award for Best Contact Centre in 2018. His ability to lead diverse teams, drive performance, and foster innovation has been central to his success, making him a highly sought-after leader in the industry.

Priyank’s leadership philosophy emphasizes the importance of collaboration, innovation, and accountability. Whether managing high-performing teams, transforming customer experiences, or executing large-scale operational changes, he brings a people-first approach that balances strategic foresight with empathy and inclusivity.

Outside of his professional pursuits, Priyank is an avid traveler who enjoys exploring new cultures and perspectives. His passion for lifelong learning and adaptability mirrors his professional ethos: taking life as it comes while consistently seeking to make a positive impact.

As a thought leader in his field, Priyank continues to inspire others with his dedication to excellence and transformation. His journey reflects a blend of strategic insight, operational rigor, and a commitment to creating meaningful value for organizations and their stakeholders.

Character:

Priyank embodies integrity, resilience, and inclusivity in his leadership approach, creating a culture of trust and collaboration. His ability to mentor and inspire diverse teams reflects his commitment to empowering individuals and fostering long-term organizational success.

Knowledge:

With over 25 years of expertise in operations, digital transformation, and customer service, Priyank possesses a deep understanding of global business dynamics. His certifications and specialized education, including Lean Six Sigma and digital transformation, enhance his ability to deliver impactful solutions.

Strategic:

Priyank excels at executing large-scale, global initiatives that align operational goals with organizational growth. His ability to transform processes, optimize resources, and drive measurable results demonstrates his strategic foresight and adaptability.

Communication:

A skilled and empathetic communicator, Priyank builds strong relationships with stakeholders and inspires his teams to achieve excellence. His clear vision and collaborative approach ensure alignment, engagement, and shared purpose across all levels of the organization.