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    Tag: customer experience

    Douglas Hildebrand

    I'm excited to share a snapshot of my professional journey—one that spans over 34 years of leadership in the automotive and retail sectors. From retail management and reinsurance to mentoring future leaders through community work, I've always led with integrity, focus, and a commitment to continuous improvement. Here is my biography.

    Bradley Budde: Digital Transformation in Industrial B2B through Innovation, Relationships, and Real-World Expertise

    After 25 years of experience in digital transformation, AI, and customer engagement—primarily in industrial B2B—I’ve taken a moment to reflect on the journey, impact, and values that have shaped my leadership. I'm passionate about helping businesses grow through innovation and strong relationships. Here is my biography.

    Tyler Mooney: Operational Innovator & Industry Leader Driving Excellence in the Car Wash Sector

    I’m a passionate operations leader with over a decade of experience driving growth, efficiency, and customer satisfaction in the car wash and commercial services industries. From scaling multi-site operations across the Southeast to serving as President of the Southeastern Car Wash Association, I’ve built my career around people-focused leadership and continuous improvement. Whether leading teams or collaborating across organizations, I believe great leadership starts with taking care of those in your charge—and that philosophy has guided every step of my journey.

    Deames Davis

    I’m honored to share the story of my professional journey—one built on thoughtful leadership, strategic growth, and a passion for serving others. From technology and entrepreneurship to hospitality and coaching, every chapter has shaped who I am today. Here is my biography.

    Richard Samuelson: Cultivating Excellence, Driving Retail Forward

    I’ve spent over 35 years in the retail industry, leading dynamic teams, launching innovative strategies, and driving growth across iconic brands like Neiman Marcus and Hustler Hollywood. My journey has always been fueled by a passion for people, progress, and purposeful leadership. Here is my biography.

    Thomas J. Foti: Visionary Business and Marketing Strategy Leader

    I'm a business and marketing strategy leader with 16 years of executive experience at the United States Postal Service, where I had the privilege of leading product innovation, marketing strategy, and operational transformation. From launching customer-focused solutions to shaping package and international strategy, I’ve worked across a broad range of teams to help modernize USPS offerings in a rapidly evolving market. With an MBA in Finance and a deep belief in collaborative leadership, I’m passionate about driving meaningful change and mentoring the next generation of leaders.

    Jim Tennant: Guiding Partners and Companies to Adopt with Confidence and Clarity

    After over three decades of leadership in technology sales and partner development, I’ve had the privilege of helping organizations adopt cloud and AI innovations that drive real impact. I’m passionate about making emerging technologies accessible and valuable for businesses of all sizes, and I’m excited to continue this journey with purpose and clarity. Here is my biography.

    Ralph Richardi

    I’ve had the privilege of serving in leadership roles across some of the world’s most complex and dynamic operational environments. From global aviation to innovative travel tech, I’ve spent 46 years solving problems, building teams, and leading transformation. I’m passionate about sharing what I’ve learned with others and contributing to the growth of forward-thinking organizations. Here is my biography.

    Monique McDonald: Elevating Operational Excellence Through Genuine Connection

    After years of leading operational transformation and customer success across industries and borders, I’m excited to share my professional biography. From early beginnings in South Africa to my current role as VP of Operations at Client Giant, every chapter has been about elevating impact through care and precision.

    Christopher E. Glover: Delivering Operational Excellence Through Strategic Foresight, Team Empowerment, and Scalable Technology Solutions

    Christopher E. Glover is a seasoned technology and operations executive with over 25 years of experience leading high-performance teams and scaling global infrastructure in the gaming and technology sectors. Best known for his tenure at Blizzard Entertainment, Chris has driven transformative initiatives that improved service reliability, streamlined operations, and enhanced user experiences for hundreds of millions of customers worldwide. With deep expertise in site reliability engineering, incident response, and strategic IT alignment, he combines technical rigor with empathetic leadership to deliver outcomes that empower teams and delight customers. Now seeking board and advisory opportunities, Chris brings a global perspective, operational excellence, and a mission-driven approach to helping organizations grow and innovate.

    Andre Julien: Scalable Ops Leader Driving Transformational Growth Across High-Growth Tech

    I'm an operations leader passionate about building scalable systems, mentoring high-performing teams, and driving strategic growth across innovative, fast-paced companies. Over the past 12+ years, I’ve led operational transformations in eCommerce, logistics, and tech—from scaling Happy Returns through its acquisition by PayPal to building integration services at ShipHero. I thrive at the intersection of people, process, and technology, and I’m always excited to connect with others who are driving meaningful impact in their organizations.

    Eugene Galdi: Transformational Global Supply Chain Leader Driving Operational Excellence Across Industries

    I’m a global supply chain and procurement executive with a passion for turning logistics into a competitive advantage. Over the course of my career, I’ve led transformational initiatives across industry-leading companies like Arxada, 3M, GE, Peloton, and Honeywell—delivering measurable results in cost optimization, speed to market, and customer experience. I thrive on solving complex challenges, mentoring diverse teams, and driving continuous improvement in fast-paced environments. If you're passionate about building smarter, more resilient supply chains, let’s connect.

    Phillip Smith: Visionary Technology Executive Driving Enterprise Innovation and Infrastructure Modernization

    I’m a technology executive passionate about building innovative, resilient systems that drive business transformation and customer impact. Over the past two decades, I’ve led global teams, managed multimillion-dollar technology portfolios, and delivered enterprise-wide solutions across utilities, operational technology, and infrastructure modernization. I thrive at the intersection of strategy and execution—aligning architecture with business goals, fostering innovation, and leading teams through complex change with clarity and purpose.

    Melani Ross: Leading with Empathy, Delivering with Precision

    After three decades of leading high-performing teams, scaling operations, and driving growth across the technology and software sectors, I’ve taken a moment to reflect on the experiences that have shaped my journey. From building global services teams to founding a DevOps transformation company, it’s been a path marked by strategic vision, deep empathy, and a commitment to customer-centric innovation. Here is my biography.

    Leonard Gooz: Global Brand Head Shaping the Future of Hospitality

    Leonard Gooz is a globally recognized brand strategist and hospitality executive who currently serves as Global Brand Head for Hilton Hotels & Resorts. With a proven track record of driving growth, innovation, and customer experience across Hilton’s flagship and extended-stay brands, Leonard brings over two decades of leadership spanning hospitality, consulting, and business development. His career reflects a passion for people, operational excellence, and building brands that resonate across cultures and markets. Known for his strategic clarity, collaborative leadership, and deep industry insight, Leonard continues to shape the future of hospitality by elevating guest experiences and delivering value to partners worldwide.

    Perry Bignotti: Transformational Retail Leader with a Legacy of Purpose-Driven Performance

    Perry Bignotti is a transformational retail executive with over 35 years of experience leading high-performance teams and delivering exceptional results in the luxury retail sector. As Divisional Vice President at Signet Jewelers, he has driven over \$1.2 billion in annual revenue, revitalized underperforming banners into industry leaders, and fostered a culture of accountability, innovation, and growth. Known for his talent development, customer-centric strategies, and cross-functional leadership, Perry’s legacy is defined by both operational excellence and his deep commitment to inclusive leadership, mentorship, and community impact.