Tag: customer experience

Ted Wilson: Building Experiences, Brands, and Businesses That Bring People Together

Over the past two decades, my career has been centered on hospitality, entrepreneurship, and the process of bringing ideas to life. From developing brands and transforming historic properties to building teams, creating new revenue streams, navigating periods of disruption, and serving at the board level, I have learned that great businesses are ultimately built around people, experiences, and a willingness to adapt. As I look toward new opportunities to contribute my operational, strategic, and board experience, I am excited to share more about the journey that has shaped my approach to leadership. Here is my biography.

Derreck Travers: Connecting Supply Chain Strategy to Margin, Growth, and Customer Experience

After more than three decades building, scaling, and transforming supply chain and logistics networks, I’ve had the opportunity to work across everything from transportation and reverse logistics to global expansion, customer experience, and operational transformation. My career has reinforced a belief that logistics can be far more than a cost center when leaders combine clear data, disciplined execution, strong teams, and respect for the people closest to the work. Today, through Dromond Advisory and my broader advisory and industry work, I’m focused on helping organizations turn supply chain complexity into stronger economics, better customer experiences, and sustainable growth. Here is my biography.

Kristy Berry: Building Exceptional Organizations Through Exceptional Experiences

Throughout nearly three decades of leadership, I have had the opportunity to help build, scale, transform, and lead organizations across healthcare, wellness, premium services, and international markets. My career has reinforced my belief that sustainable growth comes from aligning strategy, people, operations, financial discipline, and exceptional customer experiences. As I continue expanding my work with boards and organizations navigating growth and transformation, I wanted to share more about the experiences and values that have shaped my leadership journey. Here is my biography.

R. Michael Stanley: Leading with Clarity, Operational Discipline, and a Commitment to Serving Others

Throughout more than three decades in healthcare and pharmacy operations, I have had the opportunity to lead talented teams, manage complex multi-site organizations, improve operational performance, and help create better experiences for customers and the people we serve. As I look to expand my contribution through board and advisory service, I am excited to share more about the experiences, leadership principles, and commitment to service that have shaped my professional journey. Here is my biography.

Douglas “Doug” Berry: Turning Customer Experience Into Enterprise Value

Throughout my career, I have had the opportunity to lead and transform customer experience, operations, consulting, technology, and business development initiatives across organizations and markets around the world. As I look toward the next chapter, including opportunities to contribute at the board and advisory level, I wanted to share more about the experiences, values, and lessons that have shaped my professional journey. Here is my biography.

Julie Seff: Building Brands That Turn Customer Insight Into Growth

After nearly four decades working across telecommunications, broadband, brand strategy, customer growth, and business transformation, I have had the opportunity to help organizations build new brands, enter markets, accelerate recurring revenue, navigate acquisitions and change, and create stronger connections with their customers. Today, I am excited to continue applying those experiences through advisory and board service, particularly with private companies that can benefit from a practical, customer-centered perspective on growth, marketing, and strategy. Here is my biography.

John De Armas: Profit is the Outcome of Bold Strategy, Exceptional Brands, and Relentless Execution

After more than 35 years leading global organizations across media, telecommunications, technology, direct-to-consumer, and eCommerce, I've had the privilege of helping companies accelerate growth, strengthen brands, and build lasting profitability. I'm excited to share my executive biography, which reflects my leadership journey, international experience, and passion for helping organizations create extraordinary value.

Glen Hartman: Connecting Creativity, Technology, Data, and People to Turn Complexity into Meaningful Growth

I’m grateful for a career that has given me the opportunity to build and lead high-growth businesses, work alongside remarkable teams, advise companies and investors, and help bring creativity, technology, data, and customer experience together in new ways. From helping build Accenture Interactive into a global business to leading JAKALA North America and serving on boards and in advisory roles, I continue to be energized by opportunities to help organizations grow, transform, and create meaningful impact. Here is my biography.

Nick D’Agostino: Transforming Experience Into Outdoor Environments That Reflect the Customer’s Vision

After approximately 45 years in the landscape industry, I’ve had the opportunity to build a career encompassing landscape and hardscape design, construction, project management, sales, customer consultation, and team leadership. I’m excited to share more about the experiences, values, and practical perspective that have shaped my career and that I hope to bring to future board and advisory opportunities. Here is my biography.

Steve Maggard: Building Stronger Businesses by Investing in the People Who Make Them Successful

I’m grateful for a career that has given me more than four decades of opportunities to lead, learn, build teams, develop global relationships, and help organizations succeed. From global sales and manufacturing leadership to serving as President of Henny Penny, and now through consulting, mentoring, and board service, I continue to be energized by opportunities to share what I have learned and help leaders and organizations achieve sustainable success while keeping people at the center of their decisions. Here is my biography.

Mark Thomas: Leading with Trust, Turning Strategy into Action, and Creating Lasting Value

After more than four decades in insurance and financial services, I am grateful for a career that has allowed me to lead talented teams, develop innovative insurance solutions, advance technology and customer experiences, and serve the unique needs of professional communities, including the CPA profession. As I look toward opportunities to contribute as a board member, advisor, or consultant, I am excited to share the experiences, leadership lessons, and perspectives that have shaped my approach to strategy, growth, collaboration, and service. Here is my biography.

Scaling Retail & E-Commerce Businesses: Lessons from the Field

Scaling a successful retail or e-commerce business requires more than increasing sales—it demands disciplined strategy, operational excellence, and a relentless focus on long-term value creation. Organizations that optimize pricing, strengthen customer loyalty, streamline operations, and embrace digital transformation are better positioned to improve profitability while building scalable, resilient enterprises. By combining data-driven decision-making with a seamless customer experience and a strong brand identity, leadership teams can create sustainable growth that attracts investors, satisfies customers, and drives lasting competitive advantage.

Jamie Lancaster: Helping Growth Companies Scale with the Discipline, Operational Excellence, and Strategic Insight of a Fortune 500 Leader

I'm excited to share my professional executive biography, reflecting on a 36-year career dedicated to business transformation, operational excellence, technology leadership, global operations, and helping organizations create sustainable value. As I continue advising founder-led and private equity-backed companies through board service and executive advisory work, I'm grateful for the opportunity to continue mentoring leaders and supporting businesses through growth and change.

Paul Cherney: Hard Work Is the Key to Success, and Experience Is Meant to Be Shared

I'm grateful for the opportunities I've had over the past 40+ years to build brands, lead talented teams, and help businesses successfully bring products and experiences to market. From launching global yacht brands to founding MÉR Holdings, my journey has been driven by hard work, strategic thinking, and a passion for solving complex business challenges while helping others succeed. As I continue expanding my board service, I'm excited to share more about my leadership philosophy and professional experiences. Here is my biography.

Tiffany Burkhart: When People, Purpose, and Performance Align, Extraordinary Organizations are Built

I’m excited to share my professional biography, which reflects my 30-year journey leading global operations, customer success, healthcare transformation, and business process outsourcing. Throughout my career, I’ve remained committed to aligning people, purpose, and performance to help organizations build stronger client relationships, develop exceptional leaders, and achieve lasting business success. As I continue exploring opportunities to serve on corporate boards, I look forward to contributing my experience to organizations focused on growth, innovation, and operational excellence.

Beth Friday: Building High-Performance Teams, Delivering World-Class Customer Experiences

I’m excited to share my executive biography, which reflects more than 35 years of leading global technology organizations, driving enterprise transformation, and helping companies create exceptional customer experiences through innovation and operational excellence. I'm passionate about leveraging technology to improve business performance, strengthen customer relationships, and help organizations grow through strategic leadership and strong governance.