Charlie Shephard is an accomplished executive with extensive experience in strategic leadership, operational management, and continuous process improvement. With a proven track record of driving organizational success and cultivating high-performing teams, Charlie currently serves as the Director of Services at Rutterkey Solutions, where his leadership has been instrumental in achieving a 50% year-over-year growth for the Functional Services team.

In his current role, Charlie oversees IFS ERP functional service deliveries, implementation strategies, and comprehensive training programs. He leads a dynamic team of Solution Architects, Training Managers, and Business Analysts, fostering a culture of continuous learning and innovation. Under his guidance, the team has successfully implemented new consultant training strategies, customer training delivery frameworks, and change management processes that have significantly enhanced user acceptance. Charlie’s strategic direction has also encompassed the management of capital equipment requisitions exceeding $12.2 million and field service operations for assets valued at over $20 million.

Charlie’s expertise extends across multiple competencies, including leadership, customer service, process improvement, training, field service, and vendor management. He has demonstrated exceptional proficiency in capturing enterprise business requirements, developing testing plans, and creating robust training programs using tools like ClickLearn. His efforts in training development and change management have ensured seamless technology adoption and operational efficiency across various industries, including construction, aerospace and defense, manufacturing, and telecommunications.

Prior to his current position, Charlie served as a Senior Business Analyst at Rutterkey Solutions, where he spearheaded impactful implementations across IFS Service and Maintenance modules, including Apps 9, 10, Aurena, and IFS Cloud. He excelled in tailoring solutions to meet diverse industry needs, delivering enhanced operational efficiency and customer satisfaction. Notably, he resolved over 7,000 transaction issues for mobile work order clients and led comprehensive training initiatives that optimized team performance and streamlined technology adoption.

Earlier in his career, Charlie held key leadership roles at Power Secure Inc., Amerit Fleet Solutions, the City of Houston, Flexible Lifeline Systems, and the United States Marine Corps. At Power Secure Inc., he directed fleet maintenance operations for assets exceeding $20 million, developed strategic sourcing plans, and implemented telematics solutions that improved asset uptime. His tenure as Fleet Maintenance Manager for the City of Houston saw significant cost savings, enhanced efficiency, and the introduction of apprenticeship programs that bolstered workforce development. Throughout his 22-year service in the United States Marine Corps, Charlie consistently demonstrated operational excellence, saving over $1 million through strategic inventory and maintenance management initiatives.

Technologically adept, Charlie is proficient in a range of tools, including Microsoft Office, Fleet Focus M5, TMW, Oracle Applications, and IFS. His ability to integrate advanced technological solutions into operational workflows has been a cornerstone of his career, enabling organizations to achieve measurable improvements in efficiency and cost management.

Charlie Shephard’s career exemplifies strategic vision, operational excellence, and a dedication to continuous improvement. His leadership and innovative approach continue to drive transformative results, making him a valued asset in any organization he serves.

• Character: Demonstrates integrity, resilience, and a commitment to fostering a positive and collaborative work environment.
• Knowledge: Possesses deep expertise in operational management, process improvement, and technological integration across diverse industries.
• Strategic: Skilled in developing and executing innovative strategies that drive organizational growth and efficiency.
• Communication: Excels in engaging and inspiring teams, stakeholders, and clients through clear, effective, and results-oriented communication.