As a passionate advocate for innovation and customer success, I’ve dedicated my career to transforming service experiences and driving operational excellence. With over 15 years of experience, I’ve had the privilege of leading incredible teams and delivering meaningful results for customers and businesses alike. Here is my biography.

Kristie Harris is a dynamic and results-driven executive with over two decades of experience in business management and financial leadership. As the President and CEO of The Ellen Group, she brings a wealth of expertise in financial planning, strategic transformation, and operational optimization. Her leadership is characterized by a strong focus on achieving sustainable growth, implementing cost-saving strategies, and driving performance improvements across organizations. With a deep understanding of financial systems, human resources, and compliance, Kristie has a proven track record of enhancing organizational efficiency and effectiveness. She is known for her integrity, strategic foresight, and ability to navigate complex challenges, making her a trusted advisor to executive teams and stakeholders alike.

Navigating change in customer service requires more than strategic plans and process improvements—it demands a deep understanding of human nature. Despite being fundamental to the human experience, change is often met with resistance because individuals rely on deeply ingrained mental models that shape their perceptions and actions. These internal narratives, influenced by past experiences and the brain's default network, can create barriers to embracing new paradigms. For CX leaders, fostering sustainable transformation means addressing these narratives with empathy and compassion, aligning organizational goals with employees’ lived realities. By prioritizing the human aspect of change, organizations can create a culture that empowers employees to embrace new ways of thinking, ultimately driving meaningful, customer-centric improvements.

In the ever-evolving world of financial services, exceptional leadership goes beyond meeting metrics or ensuring compliance; it focuses on inspiring and empowering individuals to excel. Effective leaders recognize the importance of understanding their team members’ unique strengths, communication styles, and motivations to create an environment of trust and collaboration. By leading with authenticity and empathy, they guide teams through change with clarity and reassurance, fostering resilience and adaptability. Moreover, they invest in professional development, mentorship, and continuous learning to build not only current success but also the future leaders of the industry. Through trust, adaptability, and a commitment to shared growth, transformative leadership in financial services drives both personal and organizational excellence.

Meg Stevens is a seasoned executive with over 25 years of experience in organizational development, R&D, management consulting, and strategic leadership. Known for her integrity and collaborative approach, Meg has consistently demonstrated the ability to drive meaningful change within organizations, guiding senior leaders and teams through complex transformations. Her expertise spans diverse industries including agriculture, bio science, and mental health, with a strong focus on leadership development, team building, and M&A. Meg has a proven track record in aligning business strategies with operational goals, ensuring sustainable growth and fostering a culture of continuous improvement. She has co-authored journal articles, contributed to blogs, and delivered impactful presentations on organizational structure and development. With global experience across Europe, APAC, Latin America, and North America, Meg is now seeking opportunities to leverage her extensive background in a board capacity to help organizations achieve their strategic objectives.

With over 26 years in Financial Services, I’m excited to share my journey in change management, strategic program development, and organizational transformation. Throughout my career, I’ve focused on developing impactful, sustainable solutions that enhance both employee engagement and customer experience. Here is my biography.

As a strategic leader with over 35 years of experience across telecommunications and technology, I’m passionate about transforming organizations and driving operational excellence. My career has been dedicated to building customer-centric cultures, fostering team collaboration, and strategically navigating complex business challenges. Here is my biography.

I'm excited to share my updated executive biography! Over the past 25 years, I’ve had the privilege of working in industries like FinTech, cybersecurity, and banking technology, where I’ve been able to drive growth, product innovation, and change management while leading talented teams across the globe. My journey has included integrating key acquisitions at Utimaco, developing strategic product roadmaps at Diebold Nixdorf, and expanding market footprints at Wincor Nixdorf. Throughout it all, I've remained focused on delivering results and continuously striving for excellence. I look forward to connecting with others who share a passion for shaping the future of technology and finance!

Aaron Taliaferro is a seasoned executive with over 30 years of experience across public sector finance, strategy development, and operational management. Known for his strong ethical foundation and commitment to "doing what is right," Aaron has built a reputation for making principled decisions that align with both organizational goals and broader societal values. His expertise spans domestic and international markets, having led projects and initiatives in diverse regions such as the UAE, Philippines, Brazil, and more. With a keen ability to translate complex challenges into strategic, actionable solutions, Aaron consistently delivers results that drive success and growth. As a skilled communicator, he excels at conveying intricate information to diverse audiences, ensuring clarity and alignment across all levels of an organization.

Excited to highlight Theresa Hill, a dynamic leader in workforce transformation and Senior Manager at PwC, where she drives complex projects that create impactful change and align with strategic goals. With over 15 years of experience across consulting and nonprofits, Theresa brings a unique blend of skills in change leadership, data analytics, and organizational design. Her educational background in law and philanthropic studies, coupled with a Lean Six Sigma Green Belt certification, underscores her commitment to operational excellence and ethical leadership. Theresa’s passion for fostering collaborative teams and mentoring others reflects her dedication to creating positive, lasting change.

I’m excited to share a glimpse into my professional journey and passion for strategic growth and leadership. Through my career, I’ve had the privilege to transform environments, foster courageous leadership, and empower others. Here is my biography.

I’m excited to share my professional journey and background in healthcare management. With over three decades of experience in hospital operations, team building, and strategic leadership, my career has been driven by a commitment to integrity, collaboration, and excellence. Here is my biography.

I am excited to share my professional journey in operations, project management, and executive leadership, focused on helping companies scale and thrive. It’s a privilege to work with talented teams and contribute to meaningful growth and success. Here is my biography.

"Navigating IT Transformation in Religious Organizations" explores how faith-based institutions can effectively leverage modern technology to enhance engagement, streamline operations, and align with their core mission. With a focus on strategic digital communication, data security, and financial management, the article provides insights into overcoming the unique challenges religious organizations face in adopting new technologies. It emphasizes the importance of strong leadership, clear IT strategies, and effective change management to ensure a successful transformation that resonates with the congregation while preserving foundational values.

I’m excited to share my professional journey, spanning over 30 years in transportation, logistics, corporate governance, and strategic development. From leading organizations like the Canadian Trucking Alliance to growing family businesses and driving industry innovation, I’ve had the privilege of working with exceptional teams to shape the future of the trucking sector. My work has always been driven by a passion for building strong relationships, solving industry challenges, and pushing forward initiatives that benefit both businesses and the communities we serve. Whether in my role as Chairman, Board Member, or entrepreneur, I remain committed to strategic growth, operational excellence, and making a positive impact. Feel free to connect with me if you'd like to discuss opportunities, industry trends, or simply chat about trucking and innovation!

Shelley Miller is an innovative and results-driven Project Manager with over 25 years of experience delivering outstanding outcomes in the medical device and healthcare...