Ben Segal is a dedicated and innovative leader in customer experience (CX), currently serving as the Chief Experience Officer (CXO) at Create CX. With over 19 years of experience across the sports, entertainment, and tech startup sectors, Ben has consistently demonstrated his passion for transforming customer challenges into opportunities for growth and satisfaction. His journey in the CX domain has been marked by significant achievements in scaling operations and implementing best-in-class practices.
Previously, Ben held the position of Senior Vice President of Customer Experience at Create CX, where he laid the groundwork for strategic oversight of customer interactions and spearheaded innovative service delivery initiatives. Before that, he was Vice President of Customer Experience at Thesis, where he played a pivotal role in enhancing CX strategies, achieving remarkable growth, and fostering a customer-centric culture. His ability to streamline processes and leverage technology resulted in significant improvements in customer satisfaction and engagement metrics.
Throughout his career, Ben has led high-performing teams, including scaling the customer experience organization at Pair Eyewear from 20 to 195 employees in just two years. He has been recognized as the CX Leader of the Year and has contributed his expertise as a panelist at various industry events, including CCW and Zendesk conferences.
Ben holds a Bachelor of Science in Sport Management and a Master of Science in Business Management from Lasell University. He is also a Certified Product Manager and has received multiple certifications in customer experience training and systems administration. Outside of work, he enjoys traveling, attending concerts, and spending quality time with his family.
As a visionary in the field of customer experience, Ben is committed to revolutionizing how brands interact with their customers, ensuring that every experience not only meets but exceeds expectations.
Character
Ben Segal exemplifies integrity and passion in his leadership approach, consistently prioritizing the needs of customers and teams alike. His commitment to fostering a positive and inclusive work culture inspires those around him to strive for excellence.
Knowledge
With over 19 years of diverse experience in customer experience across various industries, Ben possesses deep expertise in scaling operations and implementing innovative solutions. His academic background, including a Master of Science in Business Management, complements his practical knowledge in optimizing customer interactions.
Strategic
Ben demonstrates exceptional strategic acumen by successfully leading initiatives that drive growth and enhance customer satisfaction. His ability to analyze market trends and leverage technology allows him to create effective, data-driven strategies that elevate customer experience.
Communication
As an engaging communicator, Ben effectively articulates his vision and engages stakeholders at all levels. His experience as a panelist and speaker at industry events highlights his capacity to convey complex ideas clearly, fostering collaboration and understanding among team members and partners.
