Andre Julien is an accomplished Operations Executive with over 12 years of proven success scaling operations, technology integrations, and customer experience strategies across high-growth, disruptive tech companies. From leading startups through exponential expansion to partnering with C-level executives to align cross-functional initiatives, Andre is recognized for his ability to architect operational frameworks that enable companies to scale sustainably and deliver high-impact customer value.
Currently serving as the Director of Technology Integration Services at ShipHero, Andre was handpicked to establish and lead a newly structured function focused on ERP, API, and EDI integrations for enterprise eCommerce brands and 3PLs. In this role, he manages a dynamic team of engineers while championing strategic operational transformation—streamlining customer onboarding, standardizing collaboration across platforms like Zendesk and Jira, and aligning integration strategies with long-term revenue goals. His leadership has directly enhanced time-to-value and reduced friction in critical enterprise implementations.
Prior to ShipHero, Andre held the role of Senior Manager of Operations and Strategy at Seed Health, where he initiated AI-led customer experience innovations projected to save $1.17M annually. He designed and scaled fraud prevention, quality assurance, and digital-first service solutions that significantly lowered operational costs while enhancing customer satisfaction. He also spearheaded the development of strategic forecasting models that saved over $200K and built new service delivery functions from the ground up.
Andre’s operational prowess was on full display as Director of Operations at Adgile Media Group, where he led a 10x expansion of the company’s truck network and generated $6M in new revenue. His implementation of scalable CRM systems, psychographic data collection processes, and OKR goal frameworks not only improved internal productivity but also strengthened strategic partnerships with leading companies like Penske and NationaLease.
One of Andre’s most defining roles was at Happy Returns, where he joined as employee number three and played a pivotal role in scaling the company through acquisition by PayPal in 2021. As Senior Manager of Operations & Success, he oversaw explosive team growth, developed customer success tools, managed enterprise client relationships, and expanded the company’s return network to over 2,500 locations, contributing more than half of the company’s annual revenue. Notably, he led innovations like contactless return processes during the pandemic and implemented enterprise tools that dramatically improved NPS, customer satisfaction, and support efficiency.
Andre began his career managing large-scale operations at Nordstromrack.com, where he worked directly with executive leadership on cost-saving initiatives and change management strategies, notably reducing return contacts by over 50% and saving the company $100K monthly through operational redesigns.
Throughout his career, Andre has been more than an operator—he’s been a strategic architect of systems, people, and performance. He excels in building and mentoring high-performing teams, managing through complexity, and positioning organizations to thrive during periods of growth and transition. A dynamic leader with deep roots in marketing and consumer experience, Andre holds a B.S. in Marketing from Arizona State University and studied Marketing at FIDM in Los Angeles.
While there is no specific mention of board service in his record, Andre has consistently worked at the intersection of executive leadership and operational execution—frequently collaborating with board members, investors, and top-level stakeholders to drive transformation and measurable results. His track record makes him an ideal candidate for future board-level roles focused on scaling operations, technology integration, and customer-centric innovation.
Character
Andre Julien brings humility, integrity, and resilience to every role, consistently leading by example and championing the growth and success of those around him. His career is defined by his dedication to operational excellence, team mentorship, and a steadfast commitment to doing what is right—even under pressure.
Knowledge
With more than a decade of experience in fast-paced, high-growth environments, Andre has deep operational knowledge in technology integration, customer success, logistics, fraud prevention, and team leadership. His understanding spans across multiple industries and platforms, enabling him to build systems that are both efficient and scalable.
Strategic
Andre has repeatedly demonstrated his ability to think holistically and align operational execution with long-term business objectives, driving results like multimillion-dollar revenue growth and operational cost savings. He approaches challenges with foresight and adaptability, designing solutions that balance short-term agility with sustainable impact.
Communication
A clear, confident communicator, Andre is skilled at navigating conversations with executives, cross-functional teams, and clients, ensuring alignment across all levels of an organization. Whether presenting strategy to board members or mentoring junior staff, he fosters transparency, collaboration, and shared understanding.
