Thomas Blair is an accomplished business executive with more than 18 years of professional experience, distinguished by his strategic acumen, visionary leadership, and exceptional ability to manage complex operations across diverse global markets. Currently serving as the Global Spend Management Director at Alight Solutions, Thomas oversees strategic sourcing initiatives, managing a substantial $152M annual spend across Client Delivery and Customer Care. His role involves cultivating global supplier relationships, negotiating multimillion-dollar contracts, and driving procurement strategies that optimize operational efficiency.

His career is marked by significant accomplishments, including his tenure as Director of Client Delivery at Alight Solutions, where he successfully led global customer service operations across Payroll & Cloud, Pension Benefits, and Mid-Market portfolios. Thomas consistently demonstrated his capability to manage extensive teams spread across multiple domestic and international locations, such as Charlotte, Orlando, and San Juan. Under his leadership, Alight achieved remarkable financial milestones, including $200M in annual client revenue and an additional $48.7M in gains from revenue-generating projects.

Thomas’s expertise extends beyond operational management into HR technology implementation and talent development. Notably, he directed the implementation of Workday’s Talent Management module, achieving a 20% increase in employee engagement scores. He also pioneered innovative learning platforms, significantly enhancing employee training effectiveness and reducing associated costs by 15%.

His analytical capabilities have consistently driven operational improvements, as evidenced by streamlining escalation procedures to yield a 21.7% reduction in service incidents exceeding five days. Thomas also provided instrumental leadership in Alight’s HR Talent Function Project Team, reducing involuntary attrition rates consecutively over three years.

Thomas’s leadership journey includes roles of increasing responsibility, from Customer Delivery Leader and Performance Improvement Manager to HR BPO Manager at both Alight Solutions and Aon Hewitt. His proven track record in these roles underscores his strength in managing complex operational environments, coaching management teams, and maintaining high standards of customer satisfaction and operational excellence.

Before joining Alight Solutions, Thomas enriched his professional profile at notable firms such as LabCorp, where he oversaw billing operations resulting in daily collections of $23 million, and Citi Bank, where his teams consistently surpassed sales targets and operational benchmarks. These roles honed his skills in financial management, performance analytics, and strategic leadership.

A passionate advocate for continuous learning and development, Thomas holds a Bachelor of Science in Business Administration from Elon University and is pursuing a Master of Business Administration at North Carolina State University. He also completed executive leadership training with McKinsey & Company and holds professional certifications in Six Sigma Green Belt methodologies and Diversity, Equity, and Inclusion.

Thomas’s extensive international exposure includes managing supplier relations across diverse regions, including India, the Philippines, Panama, and Argentina, further exemplifying his capacity to lead diverse and geographically dispersed teams effectively. His involvement with industry associations, including the National Black MBA and regional business organizations, highlights his commitment to community and professional networking.

Outside of his corporate responsibilities, Thomas values family and travel, seeking opportunities to explore new cultures and experiences, enriching his perspective as a global leader. Additionally, his service as an advisor to his alma mater demonstrates his dedication to mentoring future business leaders.

Character:
Thomas Blair is a leader defined by integrity and emotional intelligence, consistently establishing trust-based relationships and inclusive workplaces. His adaptability and resilience allow him to manage uncertainty effectively, fostering environments where teams confidently navigate challenges.

Knowledge:
Thomas demonstrates extensive expertise in HR technology implementation, quantitative analytics, and service delivery, positioning him as a knowledgeable authority in organizational transformation. His depth of experience allows him to introduce innovative solutions that significantly enhance operational efficiency and employee engagement.

Strategic:
A strategic thinker, Thomas excels at translating complex organizational objectives into practical, measurable actions. His ability to align resources meticulously with business goals has consistently delivered significant financial growth and optimized operational performance across global teams.

Communication:
With outstanding communication abilities, Thomas adeptly engages diverse stakeholder groups, clearly articulating visions and strategies across varying business contexts and cultures. His clarity and precision in messaging foster alignment, ensure successful execution, and build lasting professional partnerships.