Bob Feiner is a seasoned executive with extensive experience leading large, globally dispersed teams and managing complex financial and operational scopes. Based in Austin, Texas, Bob currently serves as Senior Vice President at Dell Technologies Services, a role he has held since February 2022. In this capacity, he oversees the end-to-end global support services for Dell Technologies’ Client Solutions Group, including products such as notebooks, desktops, gaming systems, workstations, and peripherals. Bob manages a vast network of over 10,000 contact center agents and 15,000 field service agents across 150 countries, working through a blend of direct employees and contractors.
Bob is responsible for nurturing commercial executive relationships across Dell Technologies Services’ expansive delivery partner network, which encompasses professional services, infrastructure support, and client support services with more than 800 partners and a spending scope exceeding $1 billion. His leadership has been instrumental in guiding teams to achieve numerous accolades from the Technology Services Industry Association (TSIA) and the Service Council. A respected voice in the industry, he has represented Dell at keynotes, podcasts, and panels, and has served on advisory boards for both the Service Council and TSIA.
Throughout his career at Dell Technologies, Bob has consistently been rated as a top-tier executive based on employee feedback, demonstrating his ability to foster high levels of engagement and performance. He has received multiple internal recognitions, including the Dell Political Action Committee Member of the Year (2019), Dell Inc Customer Advocate Award (2012), Business Excellence Executive of the Quarter (2011), and various leadership awards.
In his roles at Dell from 2011 to 2022, Bob steered a $1 billion P&L that encompassed configuration, deployment, installation, asset recovery, education, and managed services. His leadership enabled effective delivery of P&L goals across sales, marketing, and delivery. He directed $500 million in labor spend, supporting global warranty services with over 5 million direct customer transactions annually. Bob also led global teams comprising 4,000 Dell employees and over 20,000 contractors across 100 countries, forging partnerships at the CXO level and driving operational excellence.
Earlier in his career at Dell, Bob held positions as Executive Director and Director of Services, overseeing global field warranty services, implementing service centers in emerging markets, designing a series of global command centers, and establishing support networks for servers and datacenter products. His early career experience includes serving at EY as a management consultant and in the energy industry with Hycalog and Arco, where he successfully sold technical sales proposals and engineered oil and gas well operations.
Bob’s proven track record of strategic leadership, operational expertise, and global team management makes him a driving force behind Dell Technologies Services’ success. His dedication to customer satisfaction, financial performance, and organizational excellence underscores his role as a transformative leader in the tech industry.
Bob is based in Austin, Texas, and is active on LinkedIn, where he shares insights on industry trends and leadership strategies.
Character: Bob Feiner demonstrates strong leadership and integrity, consistently earning top executive ratings and internal and external awards throughout his career.
Knowledge: With extensive expertise in global support services, financial management, and operational execution, Bob effectively leads large, complex teams across diverse markets.
Strategic: He possesses a keen strategic acumen, driving $1 billion P&L outcomes, global partnerships, and the successful implementation of large-scale service networks.
Communication: A respected industry voice, Bob excels in building commercial relationships, representing Dell at external events, and engaging employees and partners through clear, effective communication.
