Nancy Jokovich stands as a respected and proven leader in organizational excellence, with a professional journey spanning over four decades. Her career has been defined by a deep commitment to empowering organizations to achieve sustained performance improvements through strategic planning, operational alignment, and leadership development. With roots in both the private and public sectors, Nancy brings a wealth of insight and versatility, coupled with an unyielding passion for transforming organizations into high-performing, resilient enterprises.
Her professional odyssey began at Texas Instruments, where she quickly rose through the ranks in training, marketing, and quality roles. Nancy’s impact was evident early on, as she spearheaded initiatives that tightly aligned learning and development strategies with corporate objectives. She led her team in the development and implementation of precise tracking of training ROI—an innovation that proved pivotal for executive decision-making. Her leadership in continuous improvement programs pushed employee participation in process enhancements to an impressive 96%, highlighting her ability to galvanize engagement at scale.
From there, Nancy’s transition to Solectron marked a period of significant organizational influence, as she introduced Lean methodologies that redefined production efficiencies. Her rollout of 5S principles across global manufacturing sites became a hallmark of excellence, demonstrating her skill in executing enterprise-level change across diverse cultural and operational contexts. Notably, her training and facilitator certification programs became integral to sustaining these improvements, exemplifying her dedication to building internal capabilities that endure.
Nancy’s role as a senior staff member at the Malcolm Baldrige National Quality Award’s Performance Excellence Program further elevated her stature as a national thought leader in quality and performance. In this capacity, she played a central role in examiner training and the development of evaluative tools used by hundreds of professionals nationwide. Her tenure at Baldrige was marked by the successful orchestration of assessment teams and the creation of high-caliber training programs, which earned recognition in the Leadership 500 Excellence Awards and equipped over 1,000 professionals to deliver actionable, transformative feedback to applicant organizations.
In 2013, Nancy founded Jokovich Consulting, an endeavor born out of her desire to more directly influence organizational performance and foster continuous improvement. Through this firm, she has consulted with numerous organizations—including Donor Alliance and Hill Country Memorial Hospital—guiding them toward the prestigious Malcolm Baldrige Award. Her strategic advisory services have enabled these clients to build integrated planning systems, deepen workforce engagement, and enhance customer service, achieving national recognition in the process.
As a consultant, Nancy doesn’t just offer frameworks—she delivers outcomes. She partners with leaders to co-create performance excellence strategies that are both practical and aspirational. Her engagements often include comprehensive gap assessments, Baldrige application development, and readiness for site evaluations. In doing so, she empowers leadership teams to align operational practices with strategic imperatives, resulting in measurable improvements across healthcare, nonprofit, and manufacturing sectors.
Nancy’s influence extends to the classroom and the public stage. As an adjunct instructor at the University of Cincinnati, she taught graduate students in Healthcare Administration, demystifying the Baldrige Framework and mentoring the next generation of organizational leaders. She has spoken at prominent conferences hosted by the American Talent Development Association and actively contributed to quality awards as a judge and senior examiner. Her co-authored case study, “FitHabits,” is a staple in examiner training, used by thousands across the country to sharpen assessment and feedback delivery skills.
With a master’s degree in Linguistics from the University of Texas at Austin and a bachelor’s in Computer Science and Linguistics from North Carolina State University, Nancy’s academic background reflects a rare synthesis of technical rigor and human insight. This combination has fueled her capacity to lead complex change while maintaining a focus on culture, communication, and organizational learning.
Throughout her career, Nancy has exemplified service beyond her immediate roles. She has served on boards such as the Triangle Organization Development Network and the Lonestar Girl Scout Council Board of Directors. Her commitment to community is matched only by her devotion to helping mission-driven organizations flourish. Her love for theater adds a creative dimension to her work, where she blends strategic thinking with an innate ability to read and respond to organizational dynamics.
Nancy Jokovich’s career is not only a chronicle of individual success but a testament to the collective progress of the organizations she has touched. Whether guiding global manufacturers, elevating healthcare systems, or mentoring future leaders, Nancy’s legacy is one of unwavering excellence, strategic clarity, and human-centered transformation.
Character:
Nancy is guided by a mission to help organizations grow and sustain excellence, a principle reflected in every stage of her career. She approaches each engagement with integrity, humility, and a fierce dedication to bringing out the best in people and systems.
Knowledge:
With over 40 years of experience, Nancy’s expertise spans industries and continents, allowing her to advise with authority and precision. Her command of frameworks like Baldrige and her deep understanding of strategic planning and quality systems make her a sought-after advisor and educator.
Strategic:
Nancy brings a visionary mindset balanced with executional rigor. She designs strategies that are rooted in organizational reality while inspiring teams to stretch toward future excellence, always aligning operations with mission and values.
Communication:
Nancy is a gifted communicator who bridges executive vision and workforce engagement through clarity, empathy, and education. Whether coaching a C-suite team or teaching in the classroom, she brings messages to life with authenticity and insight.
