Dustin Eldridge is a forward-thinking human capital executive with over 25 years of experience spanning HR, engineering, and legal disciplines. As the Vice President of People Systems, Operations, and Analytics at Sprinklr, a global leader in customer experience management, Dustin leads cross-functional teams that design, optimize, and deliver employee experiences that are as data-informed as they are people-centric. His career is distinguished by a commitment to operational excellence, strategic alignment, and innovative problem-solving in fast-paced, high-growth environments.
Dustin’s professional journey began in the United States Air Force, where he served as an engineer. This early foundation instilled in him a disciplined approach to systems thinking and operational rigor, which has become a hallmark of his career. He went on to support the legal and technical infrastructure of the San Diego District Attorney’s Office before transitioning into human resources at major technology-driven organizations such as ViaSat, LPL Financial, and Illumina.
Throughout his career, Dustin has embraced increasingly complex leadership roles, demonstrating a unique ability to bridge the technical with the human. At Illumina, he played a central role in scaling HR systems and driving talent strategies during a period of rapid growth and global expansion. At Sprinklr, he now oversees people systems and operations on a global scale, leveraging data analytics and process improvement to ensure HR’s strategic impact on organizational performance.
Dustin’s expertise spans the full spectrum of human capital functions, including talent acquisition, talent management, employee relations, change management, and project/program management. He has developed and led initiatives in workforce planning, HR technology optimization, onboarding, performance management, and global HR compliance—each with an eye toward efficiency, scalability, and cultural alignment.
One of Dustin’s key differentiators is his ability to harness technology to elevate the employee experience. He is particularly skilled in transforming HR data into actionable insights, using platforms such as Workday and various applicant tracking systems to streamline operations and drive decision-making. His work consistently results in reduced operational friction and stronger alignment between business goals and people strategy.
Dustin’s international experience is equally compelling. He has lived and worked across the UK, Singapore, South Korea, Japan, and throughout the broader Asia-Pacific region, giving him a nuanced understanding of cross-cultural leadership and global workforce dynamics. He has not only built and led globally dispersed teams but also shaped people operations to meet diverse regulatory, cultural, and talent needs.
In addition to his professional accomplishments, Dustin is a trusted advisor and board contributor. For more than a decade, he has developed board-facing material and insights to support organizational governance and strategic decision-making. While he currently serves in an advisory capacity within Sprinklr, he is actively seeking board roles where his expertise in scaling talent systems and leading transformational change can create value.
Dustin holds a postgraduate degree from The Wharton School of the University of Pennsylvania, a bachelor’s degree in Political Science and Government from UC San Diego, and an associate degree in Electrical and Electronics Engineering from the U.S. Air Force Institute of Technology. This educational blend of business, policy, and technical acumen informs his holistic approach to leadership.
Outside of work, Dustin is an avid tennis player and lifelong learner who values curiosity, resilience, and collaboration. Whether leading a systems overhaul or coaching a rising leader, he brings energy, empathy, and a steady hand to every challenge he faces.
Character:
Dustin is a principled leader who believes in service, integrity, and accountability. His career reflects a steady progression driven by purpose, professionalism, and a commitment to developing others.
Knowledge:
With deep expertise across HR, engineering, and legal domains, Dustin brings a unique blend of operational, strategic, and technical knowledge. His ability to see the big picture while managing the details is a key asset in fast-moving environments.
Strategic:
Dustin excels at connecting people strategies to business outcomes. He designs and implements systems that scale with growth, adapt to global complexity, and support long-term value creation.
Communication:
A clear, compelling communicator, Dustin effectively translates complex data and ideas for stakeholders at all levels—from C-suite executives to operational teams. His board and executive-ready communication style ensures alignment and transparency.
