With over a decade of experience spanning healthcare and information technology, Christina Cato, MBA, has built a career dedicated to elevating customer success and improving clinical outcomes through strategic partnerships and thoughtful innovation. Known for her dynamic communication style, consultative leadership, and results-driven mindset, Christina thrives in fast-paced environments where she can serve as a transformative force between customers and product innovation teams.
Currently serving as Customer Success and Program Manager at Kontakt.io, Christina is the trusted advisor for the company’s #1 national account. She plays a critical role in bridging clinical behavioral change with technological integration, delivering measurable improvements for both healthcare staff and patient care. Her strategic responsibilities include guiding long-term planning, surfacing insights through usage analytics, and creating scalable success frameworks that align product capabilities with client objectives. Christina’s sharp ability to uncover upselling opportunities and secure renewals demonstrates her keen understanding of how customer value and business growth intersect.
Prior to this role, Christina led impactful initiatives as a Customer Success Manager at HealthStream, where she forged enduring client relationships by deeply understanding organizational goals and aligning HealthStream’s education and workforce solutions to support them. Her proactive approach—combining personalized product launches, frequent stakeholder engagements, and internal collaboration with sales, product, and training teams—ensured high customer satisfaction and long-term loyalty.
Christina’s journey into customer success was shaped by her substantial contributions at HCA, one of the nation’s largest healthcare systems. There, she served in progressively advanced roles from Clinical Business Analyst to Senior Business Analyst and Program Manager, working closely with clinical leadership and executives to support quality initiatives and patient safety. Notably, she managed critical intelligence tool development projects, chaired credentialing committee meetings with physician leadership, and synthesized complex clinical and compliance data into actionable insights.
Earlier in her career, Christina gained a strong analytical foundation at NaviHealth, where she collaborated with IT and clinical stakeholders to translate evolving healthcare needs into data-backed process improvements.
Christina holds a Bachelor of Science in Liberal Studies from Middle Tennessee State University and earned her Master of Business Administration from Western Governors University. Her broad academic and professional background enables her to bring a well-rounded, strategic lens to customer success management, one grounded in empathy, efficiency, and evidence-based decision making.
A passionate advocate for continuous improvement in healthcare delivery, Christina is especially drawn to board service and leadership roles that allow her to shape systems at scale. Her executive presence, analytical rigor, and deep sector knowledge make her a valuable contributor to organizations seeking to innovate in health technology and beyond.
Character
Christina Cato is a dedicated and principled leader who brings integrity, accountability, and a service-oriented mindset to every professional relationship. Her strong work ethic and unwavering commitment to excellence inspire trust among clients, colleagues, and executive teams alike.
Knowledge
With over a decade of experience in healthcare and IT, Christina possesses deep industry expertise in clinical operations, customer success strategy, and technology integration. Her MBA and hands-on leadership across complex organizations equip her with a strong foundation in both analytical thinking and business operations.
Strategic
Christina excels at aligning organizational goals with innovative solutions, identifying growth opportunities, and creating scalable success frameworks. Her strategic mindset enables her to guide high-impact initiatives that improve both internal efficiency and external client outcomes.
Communication
Known for her executive presence and collaborative style, Christina effectively navigates cross-functional teams and communicates with clarity and empathy. She consistently fosters trust and alignment among stakeholders through personalized engagement and consultative dialogue.
