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    Charles Packard

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    “Building products and teams with the customer in mind.”

    From building product development frameworks to scaling business operations that support thousands of customer milestones, Charles Packard’s professional trajectory tells a story of relentless dedication, strategic vision, and hands-on leadership. With over 15 years of experience, Charles has become a trusted authority in program and project management, driving measurable growth and transformation across complex business environments. His career reflects an unwavering commitment to delivering results while inspiring the teams around him to strive for continuous improvement.

    Charles currently serves as Director of Business Operations at Everi Holdings Inc., a position he earned through consistent excellence, transformational leadership, and a reputation for execution. At Everi, he spearheaded a monumental expansion of the company’s operational model, supporting over 8,000 customer milestones annually. This was achieved through a sharp understanding of business intelligence, process design, and strategic alignment of objectives and key results (OKRs). His leadership directly influenced a 12% year-over-year revenue increase—testament to his impact at the intersection of strategy and operations.

    Prior to his current role, Charles held the title of Manager of Program Management at Everi, where he led the integration of two acquired companies into a single cohesive product line. His efforts reduced time-to-market for new offerings by 40%, delivering powerful gains in efficiency. He built a high-performing team of program managers, two of whom were recognized as Employees of the Year—another indication of Charles’s ability to cultivate talent and foster environments of high accountability and performance.

    Charles’s journey with Everi began even earlier, in roles such as Program Manager for Continuous Improvement and Product Development. In these roles, he introduced quality enhancements across a portfolio of more than 90 casino products, increased deployment accuracy from 60% to 100%, and developed predictive visibility frameworks that gave stakeholders a 90% accurate view of 12-month product trajectories. Each success was a building block, steadily constructing the operational backbone that supports Everi’s evolving product and revenue streams today.

    His earlier career includes tenure at ORRTEK Inc. as a Project Manager, where he gained formative experience in managing technical and operational initiatives. This foundational period laid the groundwork for the leadership maturity and process rigor that define his approach today.

    Charles is not just a tactician—he is a strategist with a strong analytical mind and a passion for aligning team capabilities with overarching business objectives. His ability to translate complexity into clarity, risks into plans, and vision into outcomes has made him a vital asset at every stage of his professional development. Whether introducing BI dashboards or transforming inefficient workflows, Charles exhibits a remarkable ability to balance short-term deliverables with long-term organizational sustainability.

    Internationally, Charles’s experience spans engagements in the United Kingdom, Italy, Colombia, and Mexico. His global perspective enhances his ability to adapt and lead across multicultural and multinational contexts. These experiences have contributed to his deep understanding of product localization, international compliance, and cross-border collaboration.

    A proud alumnus of Texas State University, Charles studied Organizational Communication, a discipline that shaped his approach to leadership and stakeholder management. This academic grounding helps him navigate complex communication landscapes with clarity and poise—vital skills in the high-stakes environments he operates in today.

    Outside the professional realm, Charles finds balance through travel and cooking, passions that reflect his curiosity, creativity, and appreciation for diverse cultures. These personal interests reinforce his belief in the power of experience and exploration to cultivate resilience and perspective—traits that serve him well as a leader, mentor, and strategist.

    Charles’s motto, “model of extreme ownership,” is more than a slogan—it is a leadership philosophy that informs every decision he makes. It is this ethos that drives him to seek board roles where he can bring his knowledge to the table, help organizations optimize their operations, and mentor the next generation of leaders. His blend of corporate experience, operational excellence, and commitment to ownership make him an ideal candidate for advisory and governance roles.


    Character:

    Charles exemplifies integrity and responsibility, holding himself to the highest standards of accountability. His principle of “extreme ownership” is not only a mindset but a daily practice that shapes team culture and leadership expectations.

    Knowledge:

    With deep expertise in program management, business operations, and cross-functional strategy, Charles leverages over 15 years of experience to create scalable, data-driven solutions. His operational acumen is evident in his measurable results and process innovations.

    Strategic:

    Charles possesses a unique ability to see both the granular details and the big picture, allowing him to design strategies that are actionable, sustainable, and aligned with business goals. He has successfully led initiatives that align product development and revenue growth through intelligent design and risk management.

    Communication:

    Whether coordinating executive stakeholders or leading cross-functional teams, Charles communicates with clarity, empathy, and purpose. His foundation in organizational communication ensures every voice is heard and every objective is clearly understood.

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