With nearly four decades of hands-on experience in transportation and fleet management, Stephen Shank has built an exceptional career leading some of the most complex and dynamic maintenance operations in North America. Known for his deep technical expertise, unwavering commitment to regulatory compliance, and servant-leadership approach to managing large unionized teams, Stephen has earned a reputation as a trusted, forward-thinking professional in the logistics and transportation industry.
Stephen’s journey began in the heavy-duty truck repair world at Midway Freightliner, where he quickly developed core mechanical and diagnostic skills that laid the foundation for a lifelong career. His early exposure to engine overhauls, transmission work, and electrical systems, paired with certifications in A/C and alternative fuel systems, gave him a practical understanding of vehicle systems from the ground up. These skills would later serve him well as he transitioned into increasingly senior leadership roles with United Parcel Service (UPS), where he spent nearly 30 years advancing through every level of fleet operations.
At UPS, Stephen managed operations at every scale—from local hubs to some of the company’s largest and most strategic logistics centers. As Fleet Manager for the SMART Hub in Atlanta, the second-largest facility in the UPS network, he was responsible for a fleet valued at over $60 million and led over 70 direct reports. He directed operations in a high-pressure environment, balancing technical precision with budgetary discipline, ensuring compliance with DOT, OSHA, and environmental standards, and spearheading the integration of alternative fuels like CNG and LNG. His leadership was instrumental in launching the company’s first ePMI (electronic Preventative Maintenance Inspection) initiative for non-power equipment in the U.S., setting the stage for future innovation in fleet sustainability.
Stephen’s influence extended beyond power assets—he also played a critical role in managing Ground Support Equipment (GSE) at Hartsfield-Jackson Airport, where his oversight ensured zero operational delays and earned recognition for reliability and cost-efficiency. Whether leading major trailer shops in the Midwest or orchestrating cross-border operations at the Toronto, Ontario hub, Stephen consistently demonstrated his ability to scale complex systems while keeping frontline teams engaged, well-trained, and aligned with company objectives.
With a Master of Business Administration concentrated in Operations Research, a Bachelor’s degree in Business Administration, and an Associate’s degree in Auto Diesel Technology, Stephen blends academic knowledge with practical experience in a way that’s rare in the industry. He has contributed to industry excellence through his involvement with the American Trucking Association, ASE certifications, and roles such as ATA Supertech Coordinator for UPS. He has also served on advisory boards and volunteers with Hospice in both Ohio and Georgia—showcasing a personal commitment to community and mentorship that reflects his values both in and outside the workplace.
Throughout his career, Stephen has remained focused on building resilient systems, empowering people, and pushing the boundaries of what’s possible in fleet maintenance. His leadership style is marked by humility, precision, and a focus on continuous improvement. Whether managing multimillion-dollar budgets, pioneering new technologies, or mentoring the next generation of technicians, Stephen Shank brings unmatched dedication and integrity to every role he serves.
Character
Stephen Shank demonstrates unwavering integrity, accountability, and resilience across every phase of his nearly 40-year career, leading diverse teams with fairness and compassion in high-pressure, unionized environments. His hands-on leadership style and commitment to mentorship reflect a deep personal investment in the success and well-being of both people and operations.
Knowledge
Stephen brings a rare depth of technical expertise spanning Gas, Diesel, CNG, LNG, and Electric fleets, strengthened by advanced education in Operations Research and Business Administration. His mastery of regulatory compliance, preventative maintenance, and evolving fleet technologies makes him a trusted authority in the transportation industry.
Strategic
With a proven ability to align large-scale operations to corporate goals, Stephen manages multimillion-dollar assets and complex logistics systems with precision and foresight. He consistently delivers results by anticipating industry shifts, implementing innovative fleet initiatives, and optimizing resource allocation to support long-term growth.
Communication
Stephen excels in cross-functional collaboration, effectively engaging corporate leadership, regional teams, frontline technicians, and external vendors to achieve unified outcomes. His clear, practical communication fosters trust, drives performance, and ensures alignment across all levels of the organization.
