Joseph P. Raposa is a seasoned senior executive with over four decades of success leading operational transformation, contact center growth, and service delivery innovation across Fortune 50 enterprises and agile startup environments. With a distinguished track record spanning public and private sectors, Joe has built his career on implementing scalable, best-in-class business processes, establishing high-performing teams, and integrating operational excellence into every facet of the organizations he has led.

Currently serving as Vice President of Operations at MAXIMUS Inc. since 2017, Joe leads a remote workforce of over 1,000 employees and manages an annual portfolio exceeding $60 million. His oversight includes large-scale contact center and back-office operations supporting Medicaid and Medicare programs, public health initiatives, COVID-19 responses, and state-level human service implementations. Joe spearheaded the company’s ISO 9001:2015 Quality Management System certification, while championing diversity hiring and workforce inclusion through community outreach initiatives that earned corporate recognition.

Prior to MAXIMUS, Joe held executive roles that showcase his operational breadth and strategic capabilities. As Vice President and General Manager at TriTech Software Systems (2015–2017), he oversaw divisional operations including software development, implementation services, technical support, training, and quality assurance. He led a successful post-acquisition integration strategy, delivering $21 million in cost savings and exceeding revenue targets while maintaining an EBITDA of 36%.

At Asurion (2012–2015), Joe was instrumental in launching a technical contact center from the ground up, scaling from 50 to 500 technical staff in under a year. He later led the build-out of four additional centers across four states, supporting 5,000 technical agents. His leadership in operations delivery, resource scaling, and customer experience was pivotal in supporting explosive organizational growth.

His earlier roles at West Corp (2008–2012) and Motorola (1994–2008) further demonstrate his expertise in contact center design, CRM implementations, field services management, and operational turnarounds. At Motorola, Joe managed complex support ecosystems, global teams, software development, and was responsible for multiple acquisitions and divestitures. His leadership in attaining SEI and ISO certifications underscored his commitment to quality and compliance.

Throughout his career, Joe has developed deep expertise in strategic operations, quality system implementation, mergers and acquisitions, and P&L management. He is also highly respected for his ability to motivate teams to think creatively and drive change. Known for his “no is not an option” approach, Joe is a collaborative leader who believes in empowering organizations to overcome complexity through inventive, data-informed decision-making.

Joseph holds an MBA from Nichols College, a Bachelor of Science in Economics-Finance and Associate of Science in Accounting from Bentley University. His certifications include Six Sigma Green Belt, Certified Emergency Number Professional (ENP), and FEMA Professional Development. He has delivered presentations to clients, user groups, and internal stakeholders across his career, and has worked internationally in Israel, Germany, the UK, Australia, and Singapore.

Outside of work, Joe is a retired marathon runner turned road biker, an avid baseball enthusiast with a passion for its history, and a devoted Christian who leads with integrity in both personal and professional spheres. Now at a stage in his career where he seeks to give back, Joe is actively pursuing board and advisory opportunities where he can share his wealth of knowledge, guide organizational growth, and contribute meaningfully to mission-driven enterprises.

Character: Joseph Raposa is a values-driven leader who leads with integrity, resilience, and a strong commitment to service excellence.

Knowledge: With over 40 years of experience, Joe brings deep operational expertise in contact centers, technical support, quality systems, and large-scale organizational management.

Strategic: He is a forward-thinking executive who excels at scaling operations, driving post-M&A integrations, and implementing transformative process improvements.

Communication: Joe is an effective communicator who engages stakeholders at all levels through clear, purposeful dialogue and impactful presentations.