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    Tag: Customer Service Excellence

    Joseph P. Raposa | Senior Operations Executive | Contact Center & Process Optimization Leader

    Joseph P. Raposa is a veteran operations executive with over 40 years of experience leading large-scale contact centers, technical support organizations, and enterprise-wide process improvements. Known for his strategic insight and unwavering commitment to quality, Joe has successfully guided public and private companies through complex integrations, startup expansions, and ISO certifications. His leadership style—rooted in integrity, collaboration, and innovation—has consistently driven operational excellence and inspired high-performing teams to deliver exceptional results across the healthcare, public safety, and technology sectors.

    Charlie Newcomb: A Legacy of Leadership Rooted in Service

    I’ve had the privilege of leading in dynamic, fast-paced industries for over three decades—from frontline operations at McDonald’s to global sales leadership and nonprofit board service. As I look to contribute in new ways, I’m excited to share my journey, experience, and core values. Here is my biography.

    Sean P. Murphy: Redefining Luxury Through Purpose and Performance

    After over a decade in luxury hospitality leadership—spanning three countries, multiple Forbes Five-Star properties, and countless transformative guest experiences—I’ve taken a moment to reflect on the journey so far. From building world-class teams to launching award-winning hotels, I’ve always been guided by a purpose-driven approach to service and leadership. Here is my biography.

    Scott Boles: Friends Helping Friends Through Food and Leadership

    I'm excited to share my professional journey, which has taken me from the kitchens of Boston to founding Yabo's Tacos in Ohio. Over the years, I've combined my passion for food with a commitment to community and leadership, striving to create welcoming spaces where innovation and collaboration thrive. Here is my biography.

    Victor Clark

    After 33 years in operations leadership, I’ve had the privilege of leading transformative growth and building exceptional teams across the food and beverage, logistics, and manufacturing sectors. From lean innovation to international strategy, my journey has been guided by a passion for performance and people. Here is my biography.

    Arthur Chmiel – Accomplished Business Leader, Franchise Owner, and Operations Expert

    Arthur Chmiel is a results-driven business leader with over 30 years of experience in the restaurant, real estate, and property management industries. As the General Manager and Co-Owner of Burger Tech DBA Burger 21 Franchise in Orland Park, he has successfully led the brand’s expansion into the Chicagoland market, earning multiple awards for operational excellence, food quality, and customer service. With a strong background in financial management and team development, Arthur has also played a key role in real estate administration and property management. His previous tenure with McDonald’s spanned two decades, during which he managed one of the highest-performing locations in the country and contributed to the company’s multi-unit expansion. A dedicated longevity athlete and marathon runner, Arthur continuously applies his commitment to excellence both in business and personal performance. His ability to optimize operations, foster leadership, and drive profitability makes him a distinguished executive in the industry.

    Richard M. Brooks: Transformational Leader in Corporate Governance and Strategic Growth

    Richard M. Brooks is a seasoned executive with over five decades of leadership experience in the hospitality and corporate sectors. Renowned for his expertise in corporate governance, strategic planning, and operational excellence, Richard has successfully directed fiscal operations for multi-million-dollar business units and spearheaded transformative initiatives that drive growth and profitability. A champion of customer service excellence, he has developed award-winning programs that elevate brand performance and enhance stakeholder value. Guided by his personal mission statement, “You are never wrong to do the right thing,” Richard combines ethical leadership with a relentless drive to innovate, making him an invaluable asset to organizations seeking visionary board leadership.

    Matt Wickham: Energy and perseverance conquer all things.

    As a strategic leader with over 35 years of experience across telecommunications and technology, I’m passionate about transforming organizations and driving operational excellence. My career has been dedicated to building customer-centric cultures, fostering team collaboration, and strategically navigating complex business challenges. Here is my biography.

    Joshua Houchins: Empower Growth, Embrace Opportunity, and Leave a Lasting Impact.

    I’m thrilled to share my professional journey with you! My career has been shaped by a commitment to excellence and a passion for mentorship, which I’ve demonstrated through my leadership roles at Kroger and other esteemed organizations. My track record of transforming teams and surpassing goals reflects not only my deep industry knowledge but also my strategic vision and strong communication skills. I’ve always aimed to make a significant impact by empowering those around me and driving success. I invite you to read my executive biography to learn more about my career and dedication to making a difference.