Heather Kurkierewicz is an accomplished entrepreneur, operations executive, leadership coach, and business strategist whose career spans more than three decades of driving organizational excellence, developing high-performing leaders, and helping companies achieve sustainable growth. Throughout her professional journey, she has built a reputation as a transformational leader who understands that long-term success is achieved when strong people, effective processes, and clear strategic vision work together. Her ability to inspire teams, improve operational performance, and create scalable business solutions has positioned her as a trusted advisor to organizations across multiple industries.
Today, Heather serves as the Co-Founder of IFIVE Global, a company dedicated to helping U.S.-based organizations optimize their human resources, customer service, and operational functions through strategic offshore staffing solutions. Since launching the company in 2018, she has played a pivotal role in shaping its vision, culture, and growth strategy. Her leadership has enabled clients to reduce costs, improve service delivery, and build highly effective teams capable of meeting the demands of an increasingly competitive business environment. Through her work, Heather has demonstrated an exceptional ability to align business objectives with workforce strategy, creating measurable value for both organizations and the people they serve.
At the heart of Heather’s leadership philosophy is a deep commitment to people development. She believes that organizations thrive when leaders are empowered to lead with confidence, authenticity, and purpose. Throughout her career, she has consistently invested in identifying talent, mentoring emerging leaders, and creating environments where individuals can reach their full potential. Her passion for leadership development extends beyond organizational success; it reflects her belief that strong leadership creates positive ripple effects throughout communities, industries, and future generations.
Prior to founding IFIVE Global, Heather served as Director of Operations for ReleasePoint/WFI, where she spent more than seven years overseeing operational strategy, customer service, human resources, and offshore workforce management. In this role, she successfully coordinated teams across the United States, the Philippines, and India while implementing operational improvements that enhanced efficiency, reduced costs, and elevated customer satisfaction. Her ability to bridge geographic, cultural, and organizational boundaries enabled her to develop innovative solutions that delivered meaningful business results while fostering collaboration among diverse teams.
Heather’s experience within the healthcare, legal, insurance, and financial services sectors has provided her with a unique understanding of highly regulated industries and the operational challenges they face. Throughout her career, she has helped organizations navigate growth, improve service delivery, streamline workflows, and strengthen customer relationships. Her expertise in balancing operational effectiveness with customer experience has become one of the defining characteristics of her professional success.
Earlier in her career, Heather held leadership roles within the financial services industry, including serving as Manager of WescomU at Wescom Credit Union. There, she led a team of training and development professionals responsible for organizational learning initiatives. She designed and facilitated programs focused on customer service, sales performance, management development, professional growth, and team effectiveness. This experience laid the foundation for her lifelong passion for coaching, mentoring, and leadership development, which continues to influence her work today.
Heather’s professional accomplishments are rooted in her ability to combine strategic thinking with practical execution. She possesses a rare talent for translating complex business challenges into actionable solutions that generate measurable outcomes. Whether developing operational frameworks, improving workforce performance, managing financial resources, or implementing process improvements, she consistently approaches challenges with analytical rigor, thoughtful planning, and an unwavering focus on results. Her reputation as a results-driven executive has been built through years of successfully leading organizations through growth, transformation, and change.
A distinguishing aspect of Heather’s career is her extensive international experience. Having worked closely with teams throughout the Philippines, India, and Latin America, she understands the importance of cultural intelligence, global collaboration, and inclusive leadership. Her ability to build trust across international teams has enabled organizations to maximize the benefits of global talent while maintaining strong organizational cultures and service standards. This global perspective has become increasingly valuable in today’s interconnected business environment and allows her to bring unique insights to organizations seeking to expand their reach and capabilities.
In addition to her executive leadership experience, Heather is a credentialed Executive Leadership Coach through JRNI Coaching, holding an ICF ACC Credential. This formal coaching background complements her natural mentoring abilities and strengthens her effectiveness as a leader, advisor, and board contributor. Her coaching philosophy emphasizes self-awareness, accountability, continuous learning, and personal growth. By helping individuals identify their strengths and overcome obstacles, she has empowered countless professionals to achieve higher levels of performance and fulfillment throughout their careers.
Heather is particularly passionate about supporting startups and emerging growth companies. At this stage of her career, she is motivated by opportunities to help founders and leadership teams build strong operational foundations, develop scalable systems, and cultivate cultures that attract and retain exceptional talent. She believes that many organizations possess extraordinary potential but often need experienced guidance to navigate the complexities of growth. Her combination of entrepreneurial experience, operational expertise, and leadership development skills makes her uniquely positioned to help companies accelerate their success while avoiding common pitfalls.
Outside of her professional endeavors, Heather embraces a spirit of curiosity, adventure, and lifelong learning. She enjoys traveling, exploring new cultures, reading, boating, skiing, and participating in both water and snow sports. These experiences have further strengthened her appreciation for diversity, adaptability, and continuous personal growth. Her passion for discovery mirrors the mindset she brings to business—remaining open to new ideas, embracing change, and constantly seeking opportunities to learn and improve.
As Heather looks toward the future, she remains committed to creating meaningful impact through leadership, mentorship, and service. Whether working with startup founders, executive teams, employees, or communities, she strives to leave organizations stronger than she found them. Her career reflects a powerful combination of operational excellence, strategic vision, and genuine care for people. These qualities continue to define her legacy as a leader who not only drives results but also inspires others to achieve their highest potential.
Character:
Heather demonstrates integrity, accountability, and a genuine commitment to helping others succeed. She consistently leads with empathy and authenticity while fostering trust among colleagues, clients, and stakeholders. Her dedication to developing people and creating positive outcomes reflects a character grounded in service and respect.
Knowledge:
She brings more than thirty years of experience across operations, leadership development, customer service, financial services, healthcare, legal services, and business process outsourcing. She possesses deep expertise in building scalable organizations, improving operational performance, and developing effective leaders. Her broad industry exposure and global workforce experience provide valuable insights that help organizations navigate complexity and growth.
Strategic:
Heather excels at aligning people, processes, and business objectives to achieve sustainable results. She has repeatedly demonstrated her ability to identify opportunities, solve complex challenges, and implement practical solutions that create measurable value. Her entrepreneurial mindset and operational expertise allow her to guide organizations through periods of transformation and expansion with confidence and clarity.
Communication:
An exceptional communicator who builds alignment through transparency, clarity, and active listening. She has extensive experience facilitating leadership development programs, coaching executives, and leading diverse teams across multiple regions and cultures. Her ability to connect with people, communicate vision, and inspire action has been a defining factor in her leadership success throughout her career.
