With over 22 years of experience in IT leadership, Joel Frenette is a highly accomplished Chief Technology Officer (CTO) and Senior Technical Program Manager (TPM), known for driving innovation, optimizing business operations, and implementing cutting-edge technological solutions. As a dual MBA candidate with extensive certifications—including PMP, SMC, and ITIL—Joel combines technical expertise with strategic vision to lead large-scale, high-impact projects across artificial intelligence, cybersecurity, infrastructure, and data analytics. His ability to align technology with business objectives has consistently delivered transformative results for organizations ranging from energy and telecommunications to finance and e-commerce.
Currently serving as a Senior Technical Program Manager at NextEra Energy, Joel spearheads a multi-year, multi-million-dollar SAFe Agile project, leading teams in migrating from Cisco to AWS Connect. Leveraging Amazon’s AI suite—including Amazon Q, Bedrock, Lex, and Polly—he is enhancing customer service experiences and streamlining agent workflows. His expertise in artificial intelligence integration ensures organizations stay ahead of the digital curve, maximizing efficiency while reducing operational costs.
In addition to his role at NextEra, Joel has been a Fractional CTO for multiple organizations, including TravelFun.Biz and WebDesigns99.com. At TravelFun.Biz, he implemented a comprehensive GoHighLevel CRM system, integrating website, web chat, social media, and automated marketing campaigns. His work in training and AI-powered learning management systems has revolutionized agent onboarding and performance optimization. At WebDesigns99.com, Joel led end-to-end project management for complex web design projects, significantly improving efficiency through agile methodologies, reducing development timelines by 30%, and ensuring seamless project execution.
Prior to these roles, Joel was a Senior TPM at HairClub, where he managed a diverse portfolio of over 50 IT projects annually, totaling over $4.2 million in budget. His leadership was instrumental in rolling out Salesforce, transforming client engagement by implementing virtual consultations and campaign automation. Additionally, he spearheaded the transition to RingCentral, improving call center operations and generating $3.4 million in annual cost savings.
Joel’s technical expertise is reinforced by a solid foundation in project management, cybersecurity, and business intelligence. Throughout his career, he has implemented risk management frameworks, optimized IT infrastructure, and deployed AI-driven analytics for strategic decision-making. His ability to bridge the gap between technical teams and executive leadership ensures that projects not only meet operational needs but also align with long-term corporate strategies.
Beyond his corporate achievements, Joel is an avid traveler who has explored over 90 countries, enriching his global perspective and adaptability in diverse business environments. His passion for technology extends beyond work, as he continuously pursues certifications and professional development to stay ahead of industry trends.
As a member of PMI and IIBA, Joel remains at the forefront of project management and business analysis innovations. His track record of success in leading complex technology transformations, optimizing operations, and delivering cost-saving solutions makes him an invaluable asset to any organization seeking to leverage technology for competitive advantage.
Character
Joel Frenette is a dynamic and results-oriented leader with a relentless drive for innovation, a strong ethical foundation, and a commitment to delivering excellence in every project he undertakes.
Knowledge
With over two decades of experience in IT leadership, Joel possesses deep expertise in artificial intelligence, cybersecurity, infrastructure, and data analytics, backed by an impressive array of industry certifications and academic achievements.
Strategic
Joel has a proven ability to align technology with business goals, successfully leading multi-million-dollar initiatives that optimize operations, enhance customer experiences, and drive long-term organizational growth.
Communication
A skilled communicator and collaborator, Joel excels at bridging the gap between technical teams and executive leadership, ensuring complex ideas are effectively translated into actionable strategies that deliver measurable results.
