Jesse Hampl is a dynamic executive leader with over 15 years of experience driving business transformation, operational excellence, and strategic growth across banking, financial services, technology, and insurance. With a career spanning executive roles in M&A integration, digital transformation, and customer and employee experience, Jesse has developed a proven track record of aligning organizations, optimizing operations, and executing large-scale initiatives that deliver measurable results.

Jesse’s leadership style is rooted in cutting through corporate noise, eliminating inefficiencies, and fostering a results-driven culture that prioritizes action over bureaucracy. Whether leading multibillion-dollar M&A integrations, driving AI adoption to streamline business processes, or implementing strategies to enhance customer and employee retention, Jesse takes a pragmatic, data-driven approach that translates vision into reality.

Currently, as the founder and principal consultant of Guestology LLC, Jesse is leveraging deep industry expertise to help businesses rethink customer experience, operational strategy, and employee engagement. The proprietary customer experience evaluation framework developed at Guestology is a game-changer, integrating digital, emotional, and operational metrics to drive sustainable retention and growth.

Prior to founding Guestology, Jesse served as an M&A consultant at mXa, leading the integration of Salesforce Service and Experience Cloud for a $5.2 billion cybersecurity merger. With a team of 12 engineers and 3 organizational change management specialists, Jesse reduced post-close integration costs and timelines by 10 percent, ensuring smooth transitions while maximizing deal value. Additionally, Jesse designed a five-year operational roadmap that enabled a professional services firm to scale from $25 million to $100 million in revenue at a 35 percent compound annual growth rate.

Jesse’s tenure at Tokio Marine Highland is marked by significant operational achievements. As senior vice president of operations, Jesse optimized workflows for 1,500 financial institutions, achieving a 6 percent cost reduction on a $2.8 million budget while reducing policy entry turnaround time from five days to 24 hours through automation and AI-driven process improvements. These efforts contributed to enhanced customer satisfaction, efficiency, and profitability for the organization.

Earlier, as vice president of digital transformation, Jesse spearheaded an enterprise-wide AI adoption strategy, implementing OCR technology that increased document processing speed by 25 percent. This digital transformation not only future-proofed operations but also significantly improved employee engagement, boosting satisfaction scores by 35 percent through targeted leadership development initiatives. Additionally, Jesse led a $450,000 office redesign project, aligning workplace strategy with business objectives to enhance collaboration and efficiency.

Jesse’s expertise extends beyond operations and digital strategy into M&A, change management, and leadership development. Throughout a career that has included roles in account services, customer experience management, and IT integration, Jesse has consistently focused on creating scalable, efficient, and high-impact business strategies that drive long-term success.

Beyond technical expertise, Jesse’s leadership philosophy is centered on transparency, adaptability, and stakeholder alignment. Understanding that large-scale transformations often involve competing priorities, Jesse excels at bringing diverse stakeholders together, fostering collaboration, and ensuring every initiative is strategically aligned with business objectives.

Jesse’s ability to turn complex challenges into tangible business outcomes is what sets this executive apart. From coaching senior leaders and optimizing internal processes to designing customer experience strategies that enhance retention, Jesse’s impact is felt at every level of an organization. No matter the industry or challenge, Jesse has the strategic vision, operational expertise, and executional prowess to make it happen.

Outside of work, Jesse enjoys traveling, cooking, hiking, and maximizing productivity with Excel. A firm believer in balanced leadership, Jesse approaches business and life with the same philosophy—structured execution, continuous improvement, and a touch of creativity.

Character:

Jesse Hampl is a principled, transparent, and results-oriented leader who believes in cutting through corporate bureaucracy to drive meaningful change. With a commitment to integrity and strategic execution, Jesse ensures that every initiative is rooted in data, accountability, and impact.

Knowledge:

With deep expertise in business transformation, M&A integration, operational excellence, and digital innovation, Jesse brings cross-industry insights and a proven track record of delivering measurable results. Jesse’s ability to navigate complexity and optimize processes makes him an asset to any organization.

Strategic:

Jesse takes a big-picture approach to leadership, aligning customer experience, employee engagement, and operational efficiency with long-term business objectives. By leveraging data, AI, and process optimization, Jesse helps organizations scale and sustain success.

Communication:

A clear, direct, and engaging communicator, Jesse excels at aligning diverse stakeholders, driving cross-functional collaboration, and ensuring that teams move forward with a unified vision. With experience presenting to boards, leading teams, and coaching executives, Jesse brings both influence and impact.