Janae Johnson is an accomplished healthcare executive with a proven track record of leading transformative improvements in revenue cycle operations, patient experience, and compliance across some of the nation’s most respected healthcare organizations. With over a decade of progressive leadership in patient account administration and billing analytics, Janae brings deep operational expertise, a strategic vision that allows her to identify and address systemic challenges, and a passion for driving systemic improvements in healthcare delivery.

Currently serving as a Revenue Analyst II at the Mayo Clinic, Janae plays a vital role in supporting enterprise-wide revenue and billing analytics. Her work enhances financial performance while preserving Mayo Clinic’s rigorous standards of care and operational excellence. She regularly collaborates with practice and finance leadership, leveraging data-driven insights to identify revenue opportunities, mitigate compliance risks, and implement forward-thinking process improvements. In this role, Janae also acts as a subject matter expert on payment analysis and government regulatory guidelines, ensuring the clinic’s procedures align with evolving healthcare policies.

Before joining the Mayo Clinic, Janae served as a Client Solutions Associate at athenahealth, where she collaborated with cross-functional teams to translate complex client requirements into customized billing rule solutions. She supported Federally Qualified Health Centers and Rural Health Clinics in streamlining claims processes, reducing administrative burdens, and improving cash flow by ensuring clean claim generation with minimal manual intervention. Her tenure at athenahealth was marked by her commitment to enhancing client satisfaction and her ability to resolve complex insurance and provider billing challenges through robust research, testing, and documentation.

Janae’s foundational experience includes a six-year tenure with Anne Arundel Health System, where she held the role of Patient Account Representative. There, she led initiatives that increased operational performance, analyzed revenue trends to minimize denials, and partnered with insurers to drive timely reimbursements. One of her standout achievements was designing and implementing a training tip sheet that streamlined cross-departmental onboarding and significantly improved departmental efficiency during a period of reorganization. This initiative underscored her innate talent for process improvement and change management.

Earlier in her career, Janae held key roles with Annapolis Billing Services and Meridian Financial Management, Inc., where she honed her skills in coding, denial management, charge entry, and strategic action planning for account resolution. Her ability to exceed expectations, even in fast-paced and high-pressure environments, earned her recognition as a trusted advisor and an early contributor to training new employees.

Academically, Janae holds an Executive Master of Healthcare Leadership from Brown University School of Professional Studies, a Master of Public Health from Creighton University School of Medicine, and a Bachelor of Science in Biology from the University of Maryland-Eastern Shore. She has continued her professional development through certifications, including the Certified Revenue Cycle Representative (CRCR) designation from the Healthcare Financial Management Association (HFMA), valid through 2026.

As a natural mentor and leader, Janae has made significant contributions to the broader academic and healthcare communities. She has served as a Brown University Alumni Ambassador and an interviewer for Brown’s alum admissions program. She is a committed American College of Healthcare Executives (ACHE) member passionate about creating equitable, efficient, and patient-centered healthcare systems. This passion and dedication to the field are evident in all aspects of her career.

Janae Johnson’s career is characterized by her unique blend of healthcare finance expertise, patient advocacy, and transformative leadership. This blend, balanced with her ability to bridge the operational with the strategic, positions her as a valuable asset to any organization aiming to elevate performance, compliance, and care delivery. As she looks to expand her influence through board and advisory roles, Janae offers a highly relevant and unique skill set that will benefit any healthcare organization.

Character: Janae demonstrates integrity, resilience, and a strong commitment to excellence, consistently leading with compassion and a drive to improve patient outcomes, a mission that is at the core of her professional character.

Knowledge: She possesses deep expertise in healthcare operations, revenue cycle management, compliance, and data analytics, which she has gained over a decade of industry experience and advanced education.

Strategic: Janae is a forward-thinking leader who identifies systemic challenges and implements innovative solutions that optimize performance and financial outcomes across healthcare organizations.

Communication: She excels in cross-functional collaboration, effectively conveying complex information to diverse stakeholders and serving as a trusted advisor and mentor to peers and teams.