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    Tag: patient experience

    Paul M. Hansen, RN, BSN, MBA: Leading With Purpose, Healing Through Innovation

    After more than two decades in healthcare leadership—shaping strategy, elevating care, and building high-performing teams—I’m honored to share my executive biography. It captures the journey from RN to Systems Director, and the values that have guided me throughout.

    Janae A. Johnson, MHL, MPH, CRCR: Healthcare Revenue Integrity and Patient Outcomes Executive

    Janaea Johnson, EMHL, MPH, CRCR, is a dynamic healthcare executive with over 12 years of experience driving operational excellence, revenue integrity, and patient-centered innovation across top-tier medical organizations. Known for her strategic vision and analytical acumen, she has led enterprise-level initiatives that improve compliance, streamline processes, and elevate patient outcomes. With a strong foundation in healthcare leadership and a passion for mentorship, Janaea brings a unique combination of technical expertise, policy insight, and collaborative leadership to every role she undertakes.

    Mark Mitchelson: Transformational Healthcare Executive, Visionary Leader in Clinical Operations and Strategy

    I’m a healthcare executive with over a decade of experience leading clinical operations, hospital strategy, and system-wide transformation in both domestic and international settings. My journey has taken me from launching a specialty hospital in Saudi Arabia to overseeing multimillion-dollar initiatives across California hospitals, where I’ve served as COO, CNO, and Patient Care Executive. With a foundation in nursing, a Doctorate in Healthcare Administration, and a passion for community impact, I’m committed to advancing patient-centered care, operational excellence, and leadership development across every level of the health system.

    Dr. Richard P. Cunningham, DDS

    After nearly 50 years in dentistry, I am excited to share my professional journey and reflect on the incredible experiences, lessons, and relationships that have shaped my career. From founding a comprehensive dental group to advancing prosthodontic research, it's been a privilege to serve patients and collaborate with professionals across the globe. As I enter this next chapter, I'm looking forward to contributing my expertise in new and impactful ways. Here is my biography.

    Kyle P. Brua: Executive Leader, Board Advisor & Visionary

    LinkedIn Share Message I'm excited to share my executive biography, which captures my 30+ years of leadership across healthcare, pharmacy benefit management, and finance. My work has always been grounded in mission, strategy, and people, and I look forward to what’s next in board service and executive collaboration.

    Crafting User-Centric Ecosystems in Hospitality

    Crafting a user-centric ecosystem requires a strategic balance of technology and human impact, as demonstrated by Princess Cruises' MedallionClass experience. By leveraging the "Plan, Arrive, Experience, Remember" (PAER) framework, the team successfully integrated AI and machine learning to create a seamless, highly personalized journey for guests—from predictive itineraries to real-time service enhancements. This innovation-driven approach not only redefined guest engagement in the cruise industry but also presents valuable insights for sectors like healthcare, where personalized interactions and efficient service delivery can greatly enhance patient experiences. By prioritizing human connection in digital transformation, industries can ensure technology serves as an enabler of meaningful and memorable experiences.

    Kate Sims: Fostering Wellness, Building Teams, and Delivering Quality Outcomes.

    I am excited to share my professional biography, highlighting my journey and accomplishments in healthcare leadership. With over 40 years of experience, I have had the privilege of driving operational excellence, fostering patient care innovation, and collaborating with exceptional teams to deliver meaningful results.

    Jacqueline Wittig: Operations Executive with Expertise in Healthcare and Retail Leadership

    Jacqueline Wittig is a highly accomplished operations executive with over 15 years of experience leading teams in both the healthcare and retail sectors. Known for her strategic vision and ability to drive growth, Jacqueline has consistently exceeded revenue targets and optimized operational efficiency. In her role as Vice President of Operations at Advantage Dental+, she oversaw 80+ offices and led key initiatives such as expanding into new markets and enhancing patient care. Jacqueline’s leadership is marked by her commitment to developing talent, transforming company culture, and delivering outstanding business results across complex environments.

    Mahro Ershafi: Empowering Healthcare Excellence through Innovation and Compassionate Leadership.

    Elated to share my journey in healthcare leadership, driven by a passion for integrity and patient-centric innovation. With deep expertise in operations and strategy, I'm committed to fostering growth and enhancing care. Let's connect and collaborate on transforming healthcare together!