Jacqueline Wittig is an accomplished Operations Executive with over 15 years of demonstrated success in the retail and healthcare sectors. Based in Fountain Hills, AZ, Jacqueline has built a distinguished career leading cross-functional teams, streamlining operational processes, and consistently exceeding growth and revenue targets. Known for her results-driven leadership style, Jacqueline excels in strategic planning, organizational restructuring, and talent realignment, optimizing organizational performance while elevating leadership at all levels.
In her past role as Vice President of Operations for Advantage Dental+, a subsidiary of Sun Life Financial (formerly DentaQuest), Jacqueline oversaw more than 80 offices across six states, generating $130M in revenue. Her innovative leadership strategies significantly improved operational efficiency, with achievements including reducing bad debt by 7%, increasing productivity by 75%, and achieving Net Promoter Scores (NPS) well above industry averages, consistently between 45 and 78. Jacqueline spearheaded multiple strategic initiatives, such as launching a 12-practice acquisition strategy and driving organizational restructuring efforts that enhanced patient care and employee satisfaction.
Jacqueline’s healthcare expertise spans provider relations, patient experience, operational optimization and Teledentistry. She has been instrumental in expanding operations into new markets, including Texas and Oklahoma, while maintaining provider turnover rates well below industry standards. She is also recognized for her ability to transform company culture, particularly in the Oregon market, where she improved patient care scores and employee feedback through transparent communication and field operations restructuring.
Her leadership extends to mentoring and coaching, having successfully promoted several Regional Operations Managers to senior leadership roles, including Director and Regional Vice President positions. Jacqueline is a champion of performance management, having implemented new appraisal and bonus processes that enhanced employee engagement and retention.
Prior to her tenure at DentaQuest, Jacqueline held senior roles at Smile Brands, Inc. and Sage Dental, where she managed large-scale operations across multiple states, improved financial performance, and successfully executed recruiting, compliance, and operational efficiency initiatives. Her ability to adapt retail management principles to healthcare operations has set her apart as a transformative leader in both industries.
Character: Jacqueline Wittig is a results-driven leader known for her integrity, adaptability, and ability to inspire high-performance teams.
Knowledge: She possesses deep expertise in healthcare and retail operations, specializing in organizational optimization, provider relations, and patient experience improvements.
Strategic: Jacqueline excels at developing and executing strategic initiatives, including multi-state expansion and operational restructuring to drive growth and profitability.
Communication: Her transparent communication style fosters collaboration across teams, improving both employee engagement and patient satisfaction.
