Angela Finch is a seasoned executive leader with extensive experience in business strategy, operations, relationship management, and marketing. With a strong track record of leadership across multiple sectors, Angela has established herself as a dynamic professional capable of driving strategic initiatives, fostering collaboration, and delivering measurable business outcomes. Currently serving as Director of Business Strategy Development at TELUS Health, she plays a pivotal role in guiding customer success strategies, ensuring operational excellence, and spearheading initiatives that align with organizational goals.
As Chief of Staff within TELUS Health’s customer success organization, Angela provides strategic leadership, ensuring seamless execution of business initiatives. Her role demands a high degree of visibility and collaboration, as she serves as a key advisor to leadership, working across product, technology, and customer-facing teams to align strategies and optimize customer success. Angela leads a team of 13 professionals responsible for driving $200 million in retained revenue, generating $15 million in incremental growth, and maintaining a churn rate below 7%. Through her leadership, the team collaborates across functions to enhance customer experience, leveraging strategic insights to propel business growth.
Before joining TELUS Health, Angela was the Director of Business Strategy Development at TELUS Communications, where she was instrumental in advancing the company’s initiatives within the public sector. In this role, she focused on developing solutions for municipal, indigenous, and healthcare sectors, ensuring alignment of financial and operational strategies. She played a key role in the growth of her team, expanding it from three to nine employees, while maintaining a strong emphasis on employee engagement and strategic business alignment. Her ability to drive high-impact strategies, oversee governance structures, and manage business performance reporting positioned TELUS Communications for sustained success.
Angela’s career progression at TELUS Communications includes her tenure as Manager of Products & Services, where she managed the TBS internet access portfolio, and as Senior Project Manager, supporting go-to-market strategies for new fiber communities. She has demonstrated expertise in financial reporting, stakeholder engagement, risk management, and change leadership. Her ability to develop and implement strategic frameworks has consistently contributed to business performance improvements.
Her professional journey began at Ritchie Bros. Auctioneers, where she served as Corporate Events Manager. In this role, she managed over 60 large-scale corporate events annually, demonstrating her strategic planning, budgeting, and marketing expertise. Her ability to integrate marketing communications and event logistics contributed to significant business growth and customer engagement.
Beyond her corporate achievements, Angela is a dedicated community leader with a deep commitment to volunteerism and mentorship. She has served on the Board of Directors for Ridge Meadows Minor Baseball Association and Ridge Meadows Minor Hockey Association and held a leadership position with the Alzheimer’s Society of Canada. Her passion for fostering future leaders extends into her role as a mentor, where she provides guidance to professionals in their career development while continuing her own personal growth through executive learning and industry engagement.
Angela’s academic background includes an Executive Leadership Certificate from Simon Fraser University, where she graduated with distinction, and a Marketing Communications Degree from the British Columbia Institute of Technology (BCIT). She actively enhances her skills through ongoing e-learning programs focused on leadership, engagement, and systems management.
A results-oriented professional, Angela Finch is recognized for her ability to drive organizational success through strategic planning, operational efficiency, and team leadership. Her expertise, combined with her commitment to mentorship and community involvement, makes her a highly influential figure in the business landscape.
Character: Angela Finch is a dedicated and results-driven leader, known for her commitment to excellence, mentorship, and community involvement.
Knowledge: She possesses deep expertise in business strategy, customer success, marketing, and operational efficiency, backed by extensive industry experience and continuous learning.
Strategic: Angela excels at aligning corporate objectives with actionable plans, driving growth, optimizing processes, and leading high-performing teams to achieve measurable business success.
Communication: She is a skilled communicator who fosters collaboration across teams, effectively engages stakeholders, and translates complex strategies into clear, actionable insights.
