“Work smarter, not harder.”
Susan Clark is a seasoned healthcare administration executive with over 15 years of civilian leadership and 23 years of decorated military service, bringing a rare blend of operational expertise, strategic insight, and mission-driven purpose to every role she undertakes. Based in Burlington, North Carolina, Susan has built a distinguished career leading high-performing teams and transforming healthcare delivery across a spectrum of disciplines—including primary care, pediatrics, OBGYN, corrections medicine, emergency services, orthopedics, plasma donation, and more.
Currently serving as Manager of Hub Operations at Cityblock Health in Greensboro, NC, Susan is known for her hands-on leadership and deep commitment to quality, compliance, and patient-centered care. Her extensive background includes regional and national leadership roles at organizations such as Wellpath, The GEO Group, and Corrections Corporation of America, where she oversaw large, multidisciplinary medical teams, directed clinic operations in complex environments, and ensured the highest standards of clinical care and regulatory compliance. Whether streamlining budgets, driving EHR implementations, coordinating emergency action planning, or leading quality assurance initiatives, Susan’s leadership is defined by clarity, efficiency, and accountability.
Susan’s administrative acumen spans every facet of healthcare operations—from billing, coding, and credentialing to physician contracting, staffing, and payroll. She is Lean Six Sigma Green Belt certified and brings a strong command of tools such as QuickBooks, ADP payroll systems, and various electronic health record platforms, including Aprima and WebCIS. As a former EHR and practice management implementation manager, she has led major digital transitions and trained entire staff teams on the adoption of new technologies—resulting in measurable improvements in efficiency, coding accuracy, and financial performance.
A retired E-8 Senior Chief Health Services Technician in the U.S. Coast Guard and former Navy Hospital Corpsman, Susan brings military-grade discipline, leadership, and precision to her civilian healthcare career. During her time in service, she managed teams of over 30 personnel, led multidisciplinary departments including radiology, pharmacy, and dental care, and developed emergency action plans for national-level events. Her honors include the Coast Guard Commendation Medal, Achievement Medals, and multiple letters of commendation, underscoring her excellence in leadership and operations under pressure.
Her academic credentials include a Master’s and Bachelor’s degree in Healthcare Administration from the University of Phoenix, and technical training from the Naval School of Health Sciences. Her military background and formal education combine to form a solid foundation of clinical knowledge, policy navigation, and strategic planning—qualities she leverages daily in her leadership roles.
Throughout her career, Susan has demonstrated an unwavering commitment to operational excellence, staff empowerment, and equitable patient care. She is deeply respected for her ability to lead with both compassion and conviction, adapting to change while staying rooted in principles of service, integrity, and continuous improvement. Whether launching new healthcare facilities, managing multimillion-dollar budgets, or guiding teams through organizational transformation, Susan Clark is a trusted, dynamic leader shaping the future of healthcare one initiative at a time.
Character
Susan Clark brings a values-driven leadership style shaped by over two decades of military service and a career in healthcare defined by integrity, accountability, and an unwavering commitment to patient-centered care. Her dedication to excellence and the well-being of her teams and communities is evident in every role she undertakes.
Knowledge
With a Master’s and Bachelor’s degree in Healthcare Administration and certifications in Lean Six Sigma and Total Quality Management, Susan possesses a comprehensive understanding of clinical operations, compliance, and healthcare systems. Her expertise spans across a broad range of disciplines from primary care and emergency medicine to correctional health, pharmacy, and EHR implementation.
Strategic
Susan has led transformative initiatives in complex healthcare environments, consistently improving efficiency, reducing costs, and enhancing patient outcomes through data-driven decisions and innovative problem-solving. Her strategic mindset enables her to align operational execution with organizational goals, even under high-pressure or rapidly evolving circumstances.
Communication
An effective communicator and trainer, Susan excels at translating complex systems and processes into actionable steps for cross-functional teams, ensuring clarity and cohesion across all levels of an organization. Her leadership fosters collaboration, trust, and a shared sense of purpose among diverse stakeholders.
