Sue Dolquist is a dynamic and results-oriented Chief Operating Officer with over 15 years of experience spearheading cross-functional operations, driving large-scale organizational change, and elevating compliance and licensing functions across real estate and proptech sectors. With a unique blend of engineering precision, theological insight, and executive leadership, Sue is known for transforming complex operational ecosystems into streamlined, revenue-generating engines.

At Zillow Group, Sue held multiple senior leadership roles where she shaped the company’s operational strategy and compliance backbone. As Senior Director of Agent Operations, she led go-to-market initiatives and advised Zillow’s executive leadership on critical compliance issues, including guiding the organization through complex regulatory shifts stemming from the NAR settlement. She played a pivotal role in integrating AI into real estate workflows, ensuring ethical, compliant, and scalable implementation. In her role as Senior Director of Brokerage Operations, she established Zillow’s licensed brokerage infrastructure across the U.S. and Canada—securing over 800 licenses in just one year. Sue expanded Zillow’s compliance coverage across mortgage, title, insurance, and even drone use, increasing overall operational efficiency by 80%. Her implementation of KPI systems for licensing operations set new benchmarks for productivity and continuous improvement.

Previously, Sue led as General Manager of Zillow Offers, launching and scaling the Denver market by optimizing vendor relationships and leading a high-performing team of 35. Under her leadership, operational delivery quality soared, and revenue increased by 150% in just six months. She also spearheaded contractor oversight, achieving 98% on-time completion rates while reducing vendor costs by 15%.

Before Zillow, Sue was Director of Operations at Altisource in Denver, where she managed complex real estate transactions and developed a proprietary transaction management system that supported nationwide brokerage functions. Her career trajectory also includes serving as COO at Wilkinson ERA, where she scaled operations across 13 offices in two states and helped generate over $1 billion in sales. She significantly boosted profitability through strategic acquisitions, staffing overhauls, and the introduction of streamlined operational systems.

Sue’s longest tenure was at The Herman Group, where she served as COO for nearly a decade. There, she launched a national asset management unit, cut costs through vendor negotiation and modernized infrastructure, and led multiple M&A initiatives that added substantial monthly revenue. She proved time and again that operational excellence paired with strategic foresight delivers measurable impact—from $400K in recruitment-driven revenue increases to cost reductions of over 30% across departments.

Her educational foundation is as multidimensional as her career. Sue holds a Master of Theology in Ethics of Communication from the University of Edinburgh and a Master of Divinity from Fuller Theological Seminary, where she received the International Parish Fellowship Award. She also holds a B.S. in Milling Science and Management from Kansas State University, grounding her operations mindset in engineering and process efficiency.

Sue is a Lean Six Sigma Green Belt and a licensed real estate employing broker in five U.S. states. Her awards include the ARELLO Fair Housing Total Education award for her leadership in compliance training and consumer protection. She is a published author and serves on the board and finance committee for One Voice, Minnesota’s LGBTQA Mixed Chorus—bringing her commitment to community, inclusion, and leadership full circle.

Whether leading a national brokerage strategy, navigating high-stakes regulatory landscapes, or implementing innovative technology solutions, Sue Dolquist delivers operational leadership that is principled, pragmatic, and profoundly effective.

Character
Sue Dolquist leads with integrity, empathy, and resilience, consistently championing ethical practices and inclusive leadership across complex operational landscapes. Her commitment to values-driven execution has earned her trust at every level, from frontline teams to executive stakeholders.

Knowledge
With a multidisciplinary background in engineering, theology, and executive operations, Sue brings a rare and powerful combination of technical acuity and human-centered insight. Her depth of industry knowledge spans regulatory compliance, real estate brokerage, proptech innovation, and scalable infrastructure development.

Strategic
Sue excels at identifying growth opportunities and transforming operational frameworks to drive measurable impact and long-term value. Her proven success in M&A, KPI development, and cross-functional optimization reflects a keen ability to align strategic vision with real-world execution.

Communication
A skilled communicator and collaborative leader, Sue navigates complex regulatory environments and high-stakes initiatives with clarity and composure. She empowers teams through transparent dialogue and ensures alignment across stakeholders, vendors, and executive partners.