Shelley Miller is an innovative and results-driven Project Manager with over 25 years of experience delivering outstanding outcomes in the medical device and healthcare industries. Her expertise spans a broad range of disciplines, including customer success, lean consulting, quality management, and business transformation. Shelley has a proven track record of balancing business and customer needs while leading strategic operations, supply chain optimization, and quality assurance in highly regulated, multi-billion-dollar organizations.

Throughout her career, Shelley has excelled in driving efficiencies, streamlining operations, and fostering customer satisfaction. Her ability to lead high-performing teams and implement creative lean solutions has resulted in significant cost savings—over $1 million in plant operational costs—and improved patient care outcomes. She has been pivotal in resolving complex patient issues, working closely with healthcare providers and patients to deliver effective solutions.

Shelley currently serves as the Business Process Owner at Hollister Incorporated, where she leads strategic planning and business transformation initiatives, including the successful implementation of the “Fit for Growth” project, which aligned global processes and enhanced service and manufacturing capacity. Her leadership in global quality processes has optimized key functions such as batch management, inspections, and customer complaint handling. Shelley’s efforts have resulted in the creation of unified global systems that increase organizational efficiency and simplify user interactions.

In addition to her corporate role, Shelley uses her entrepreneurial skills in the ownership of her own consulting business, where she provides instruction and digital resources for athletes.  Her knowledge and creative application of operations, training, content creation, and customer service has resulted in her business growing by 800% in less than 18 months and her network audience growing to 5000 in less than 9 months.

Shelley’s broad expertise across quality, customer service, logistics, and supply chain management, coupled with her proficiency in Lean Six Sigma methodologies, makes her a sought-after leader in continuous improvement and business transformation. Her commitment to excellence, creative problem-solving abilities, and strong interpersonal skills have made her an invaluable asset to every team she has led.

Shelley holds a Bachelor of Science in Chemistry and Biology from the University of Virginia and a Master of Science in Biochemistry, Pharmacology, and Biomedical Sciences from UMass Chan Medical School. She is open to dynamic roles and opportunities that intersect with lean consulting, customer retention, and service processes.

Character:

Shelley Miller demonstrates a commitment to excellence and continuous improvement, consistently driving positive outcomes through creative problem-solving and leadership. Her integrity and dedication are reflected in her ability to build high-performing teams and foster long-lasting customer relationships.

Knowledge:

With over 25 years of experience in the medical device and healthcare industries, Shelley possesses deep expertise in lean consulting, quality management, and business transformation. Her background spans multiple disciplines, including customer success, operations, and supply chain, making her a versatile and well-rounded leader.

Strategic:

Shelley has a proven ability to lead large-scale business transformation initiatives, such as optimizing global quality processes and implementing cost-saving lean solutions. Her focus on long-term success and efficiency has resulted in substantial savings and improved organizational performance.

Communication:

Shelley is adept at conveying complex information in a clear and understandable way, facilitating effective communication across cross-functional teams. She excels in stakeholder engagement, ensuring alignment and collaboration between diverse departments and global operations.