Shannon Picchione is a dynamic and results-driven executive with over 27 years of experience in billing, credit, payments, fraud prevention, and customer experience operations. As a senior vice president at EchoStar Corporation, she led high-impact teams, managed large-scale system migrations, and spearheaded transformative initiatives that improved operational efficiency, risk management, and customer satisfaction. Her ability to develop and implement strategic solutions has made her an influential leader in telecommunications, finance, and operations management.
Shannon’s career began as a senior business analyst, where she developed expertise in financial operations, revenue reporting, and vendor partnerships. With her keen analytical skills and process-driven mindset, she quickly moved up the ranks, taking on roles with increasing responsibility. As a senior manager of business operations, she led teams handling payments, delinquent accounts, and billing audits, ensuring financial accuracy and customer-centric policies.
Her leadership continued to evolve as she took on the role of director at EchoStar Corporation, overseeing back-office operations, billing system accuracy, and revenue assurance. She led cross-functional teams, enhancing efficiency, and implementing process improvements that directly impacted financial performance. Shannon’s ability to manage large-scale projects and optimize operational workflows set the foundation for her success in executive leadership.
As vice president, Shannon was responsible for managing billing, payment, credit, and fraud prevention operations for Dish TV, Sling, and Boost Mobile. Under her leadership, she enhanced billing accuracy, improved payment processing efficiency, and strengthened fraud detection systems. Her efforts led to increased revenue security, better customer satisfaction, and the seamless integration of multiple payment brands and platforms.
In her role as senior vice president, Shannon led a team of over 300 professionals, driving operational excellence across multiple business units. She spearheaded the development of a Boost Mobile fraud operations team and device financing team, implementing cutting-edge fraud detection and device loan management strategies. Her ability to anticipate risks and proactively develop solutions has positioned her as a trusted leader in fraud prevention and financial security.
One of Shannon’s most significant achievements was successfully leading the migration of three complex billing systems, ensuring smooth transitions while minimizing service disruptions. Her strategic vision and hands-on leadership were instrumental in building and scaling a risk and fraud organization, deploying advanced fraud detection systems, and establishing a best-in-class bad debt collections program. These initiatives have resulted in reduced financial losses and increased operational efficiencies.
Beyond her technical and strategic expertise, Shannon is a collaborative leader who values team empowerment. She has a proven track record of mentoring and developing talent, fostering a culture of excellence, and driving high-performing teams. Her ability to communicate and align stakeholders around common goals has been critical to her success in managing large-scale organizational transformations.
Shannon has also been recognized for her contributions to the industry. She has received notable awards, including the Chairman’s Award/Employee of the Year and Best in Class Awards. Her commitment to customer-centric innovation has earned her endorsements in leadership, vendor management, process improvement, and financial strategy. She is also a respected voice in her field, having participated in panels at TRMA and Equifax annual customer meetings.
Her experience extends beyond operations—Shannon has been actively involved in board and advisory roles, having served as a member of the Equifax Advisory Board, Merchant Risk Council, and Telecommunications Risk Management Association. She also served on an internal company board, contributing strategic insights to corporate governance and operational planning. She is now seeking board and advisory opportunities in telecommunications, banking, finance, and hospitality, leveraging her expertise in leadership development, risk management, and operational excellence to drive business growth.
A lifelong learner and global professional, Shannon has worked with teams across the Philippines, India, Egypt, Mexico, and Canada. She holds a bachelor’s degree in finance from New Mexico State University and continues to explore opportunities that align with her passion for organizational development, leadership training, and process innovation.
Character:
Shannon is a principled and results-driven leader, known for her integrity, dedication, and unwavering commitment to excellence. She fosters a culture of trust, accountability, and continuous improvement in every organization she serves.
Knowledge:
With deep expertise in financial operations, fraud prevention, billing systems, and risk management, Shannon brings a comprehensive understanding of complex business challenges and data-driven decision-making.
Strategic:
Shannon’s ability to develop and execute large-scale transformation projects has been instrumental in optimizing operations, reducing risk, and improving customer experiences. She consistently aligns business goals with strategic innovations that drive efficiency and revenue growth.
Communication:
An engaging and influential communicator, Shannon excels in cross-functional leadership, executive presentations, and stakeholder engagement. Her ability to articulate complex financial and operational strategies makes her an asset to any board or advisory team.
