Joelle LaChance is a dynamic and dedicated professional with a profound commitment to healthcare administration, patient advocacy, and business development. With an extensive and diverse career spanning pharmacy operations, healthcare consulting, provider services, and event management, she brings a unique blend of interpersonal expertise, analytical skills, and strategic collaboration to every role she undertakes. Her career is defined not just by accomplishments but by her ability to build strong, meaningful relationships while delivering high-quality, results-driven performance.
Joelle’s professional journey is built on a foundation of healthcare excellence and patient advocacy. As a pharmacy technician at CVS Pharmacy and Walgreens, she honed her skills in retail pharmacy operations, pharmaceutical sales, health insurance navigation, and patient communications. She played an essential role in ensuring the accuracy of prescriptions, providing critical patient care, and facilitating strong relationships between healthcare providers and patients. Her expertise in data entry, customer relations, and problem-solving made her an asset in ensuring efficiency and quality within pharmacy settings.
Her tenure with Optum and UnitedHealthcare further expanded her influence in the healthcare industry. As a billing representative at Optum, she managed complex healthcare claims, payer relations, and business process improvement, demonstrating her analytical prowess and attention to detail. Transitioning into her role as a provider service advocate at UnitedHealthcare, Joelle was instrumental in assisting healthcare providers with authorizations, eligibility verifications, and patient referrals, ensuring seamless healthcare operations. Her ability to creatively problem-solve and build strategic provider relationships solidified her reputation as an effective liaison in healthcare services.
Beyond healthcare operations, Joelle has excelled in business development and sales. As an inside medical sales representative at Synchronized Sales, she collaborated with Optum’s business development teams, successfully managing accounts, fostering client relations, and ensuring contract execution across various assisted living and memory care facilities. Her skills in strategic planning, variance analysis, and solution selling were crucial in driving market expansion efforts. Similarly, as the assistant director of admissions at Elmhurst Rehabilitation & Healthcare Center, she played a key role in patient admissions, advocacy, and consulting, reinforcing her dedication to improving healthcare accessibility.
Joelle’s ability to thrive in dynamic environments is evident in her role at Blackstone Caterers as an event server, where she has demonstrated impeccable customer service and organizational effectiveness in high-paced event settings. Her experience at Starbucks as a barista and her philanthropic work as a student philanthropy associate at Salve Regina University further illustrate her ability to foster strong interpersonal connections and drive customer satisfaction.
Her educational background is equally impressive. She earned her bachelor’s degree in healthcare administration and management from Salve Regina University, with a minor in dance, showcasing her diverse talents and well-rounded approach to professional development. During her time at university, she actively participated in community service, youth group initiatives, and campus events, reinforcing her dedication to service and leadership.
Joelle’s credentials further strengthen her expertise. She holds a pharmacy technician I certification from the Rhode Island Department of Health, a CPR/AED/First Aid certification, and an OSHA Course Certificate, ensuring her compliance with healthcare safety standards. Additionally, she has earned a management consultant certification and sales professional certification from IAP Career College, solidifying her knowledge in business strategy, key client relationship management, and solution-oriented sales.
Her professional skill set includes health insurance navigation, strategic planning, key account development, patient relations, physician relations, CRM, data analysis, business relationship management, and customer satisfaction. She possesses a rare combination of analytical thinking and creative problem-solving, allowing her to navigate complex business and healthcare landscapes with ease.
Joelle LaChance’s career is a testament to her unwavering dedication to patient advocacy, business development, and professional relationship management. With a relentless drive to excel, a compassionate approach to patient care, and a keen ability to foster meaningful collaborations, she continues to make a profound impact in every role she undertakes. As she progresses in her career, her expertise, passion, and resilience will undoubtedly lead to even greater contributions to the healthcare and business sectors.
Character: Joelle LaChance is a compassionate and driven professional who values integrity, patient advocacy, and relationship-building in every aspect of her career.
Knowledge: With a strong background in healthcare administration, pharmaceutical sales, and business development, she possesses extensive expertise in health insurance navigation, provider services, and strategic planning.
Strategic: Joelle excels in identifying opportunities for efficiency and growth, leveraging data analysis, solution selling, and business relationship management to drive impactful results.
Communication: Her ability to foster meaningful connections through clear, professional communication allows her to effectively collaborate with patients, providers, and business stakeholders to enhance overall outcomes.
