Christine E. Wright is a highly accomplished business strategist, customer experience (CX) expert, and digital transformation leader with over 30 years of executive and consulting experience. She has a proven track record of driving revenue growth, operational excellence, and AI-driven customer engagement strategies for Fortune 500 and 1000 companies across the telecommunications, high-tech, data analytics, retail, and financial services industries.
Christine specializes in helping organizations harness data analytics, artificial intelligence (AI), and cloud technologies to create customer-centric business models that drive long-term success. With expertise in business process integration, revenue generation, performance management, and enterprise-wide digital transformation, she is a sought-after consultant and executive advisor for organizations aiming to optimize customer engagement and business outcomes.
As executive account manager and principal customer experience business consultant at Teradata, Christine played a pivotal role in expanding enterprise data analytics adoption among Fortune 100 clients. She led AI/ML-driven customer engagement initiatives, helping clients enhance business processes, increase advanced analytics adoption, and drive multimillion-dollar contract expansions. Her strategic leadership and ability to uncover new revenue opportunities contributed to significant account growth, including a 33% increase in platform consumption for a major Fortune 50 telecommunications and media company.
Before joining Teradata, Christine was the founder and CEO of Customer Contact Insights (CCI), a consulting firm specializing in marketing analytics, sales enablement, and customer experience transformation. Under her leadership, CCI achieved a 30% compound annual growth rate (CAGR), providing data-driven marketing solutions, customer lifecycle strategies, and operational performance enhancements to both startups and Fortune 1000 organizations. Her firm was instrumental in developing thought leadership content, executing marketing campaigns, and establishing in-house marketing departments for key clients.
Christine’s earlier career includes executive leadership roles at Convergys and Sprint, where she pioneered customer lifecycle marketing strategies, multi-channel CRM platforms, and AI-driven analytics solutions. As vice president of analytics & advisory services at Convergys, she spearheaded the development of a patented customer retention and lifecycle marketing strategy, leveraging predictive analytics to improve customer engagement and reduce churn. At Sprint, she was responsible for launching and managing Sprint Integrated Marketing Services, a $15 million P&L business unit that provided data analytics, contact center solutions, and CRM services to enterprise clients.
Beyond her corporate career, Christine is a recognized industry thought leader and public speaker on data analytics, AI-driven business models, and customer experience transformation. She has delivered presentations on creating data analytics models and AI-driven customer engagement strategies at major industry conferences. She has also been published in industry forums and holds a patent in customer lifecycle marketing and churn prevention.
Christine is actively engaged in corporate governance and advisory roles, currently serving as a board member for Wright Beverage Distribution Inc. She has also held past board and advisory positions with the Marketing Information System User’s Forum, American Business Information (Advisory Board), and Corporate United Way (Chairperson). She is affiliated with the National Association of Women Business Owners, American Marketing Association, American Teleservices Association, and Direct Marketing Association.
Her personal mission is to help organizations harness the power of data, AI, and digital transformation to create meaningful customer experiences and achieve sustainable growth. With her deep industry expertise, strategic acumen, and passion for innovation, Christine is actively seeking board and advisory opportunities where she can contribute her insights to drive business transformation, revenue growth, and customer-centric strategies.
Christine’s personal interests include cooking, golf, and horseback riding, reflecting her creativity, discipline, and passion for continuous learning. With her wealth of experience and dedication to helping businesses thrive in a digital-first world, she remains a leading force in customer experience, AI-driven analytics, and digital transformation strategy.
Character: Christine E. Wright is a dedicated and results-driven leader known for her integrity, perseverance, and passion for creating meaningful customer experiences.
Knowledge: With over 30 years of expertise in data analytics, AI-driven business strategies, and digital transformation, she has successfully guided Fortune 500 and 1000 companies in optimizing customer engagement and revenue growth.
Strategic: Christine excels at identifying high-impact opportunities, integrating advanced technologies, and driving business process improvements to achieve sustainable and scalable success.
Communication: As a seasoned executive, consultant, and public speaker, she effectively conveys complex data-driven insights and strategic initiatives to diverse stakeholders, fostering collaboration and business growth.
