Charles Hutton is a seasoned business advisory consultant and client services executive with extensive experience driving operational excellence, revenue growth, and strategic partnerships across multiple industries, including Healthcare, Telecommunications, Wireless, Cable and Media, and Public Utilities. With a career spanning leadership roles in major corporations and entrepreneurial ventures, he has a proven track record of optimizing client relationships, enhancing operational efficiencies, and delivering innovative solutions to complex business challenges.
As a Business Advisory Consultant at Precision Point Partners, Charles leverages his deep expertise in managed services operations to optimize workforce management and improve profitability. His strategic insights into staffing efficiency, financial performance, and CXOne/NICE workforce management platforms have enabled organizations to improve gross margins and EBITDA within just 90 days.
Prior to his current role, Charles served as Senior Vice President of Client Services at Nations Benefits, where he played a pivotal role in managing client relationships and optimizing member experiences in healthcare supplemental services. His leadership in revenue growth initiatives, client program implementation, achieving KPI targets and CRM platform integration significantly contributed to the company’s expansion and service excellence.
At Startek, Charles held the position of Vice President of Client Services, overseeing a $110 million annual portfolio across multiple industries. His expertise in driving service delivery performance, negotiating complex service agreements, and leading global customer operations teams contributed to consistent and sustained revenue growth and operational success.
In addition to his corporate leadership roles, Charles was the Co-Founder and CEO of C.E. Hutton LLC, a business development and consulting firm focused on entrepreneurial startups and business expansion. His hands-on experience in business planning, digital marketing, profit and loss management and industry compliance positioned him as a key advisor to emerging businesses navigating competitive markets.
Charles’s career also includes leadership roles at major organizations such as Charter Communications, Comcast Cable, TTEC, Cricket Wireless, and Xcel Energy, where he spearheaded customer operations, sales analytics, customer loyalty programs and business development strategies. His ability to drive efficiency, reduce costs, improve customer experience and client satisfaction has been a hallmark of his executive leadership.
An alumnus of California State University, Fresno, Charles has also completed executive leadership programs at the UCLA Anderson Graduate School of Management and the Carlson Graduate School of Management at the University of Minnesota. His commitment to continuous learning and strategic execution makes him a dynamic force in business advisory, client services, and operational excellence.
Character
Charles Hutton is a principled and results-driven leader who is committed to operational excellence and client satisfaction. His ability to navigate complex business environments with integrity and a solutions-oriented mindset has earned him a reputation as a trusted executive and advisor.
Knowledge
With deep expertise in business advisory, client services, and operational efficiency, Charles brings a wealth of experience across multiple industries, including Healthcare, Telecommunications, Cable and Media, Wireless and Utilities. His proficiency in customer operations, financial optimization, CRM platforms and business continuity planning, has positioned him as a key strategist in driving profitability and growth.
Strategic
Charles excels at developing and executing business strategies that enhance revenue, improve operational efficiency, and strengthen client relationships. His ability to identify opportunities for innovation and implement scalable solutions has contributed to sustained success for organizations of all sizes.
Communication
An effective communicator and relationship builder, Charles fosters collaboration across teams, clients, and stakeholders to achieve shared business objectives. His ability to translate complex challenges into actionable strategies ensures alignment and success across all levels of an organization.
