Tag: Service Industry

Rhonda Duke: Leading with Heart, Serving with Purpose

I'm proud to share a deeper look into my professional journey, spanning over 30 years in restaurant and hospitality leadership. From managing operations and building high-performing teams to launching new programs and driving guest satisfaction, I've always believed in leading with heart and strategy. Here is my biography.

Rush Sherman: Visionary CEO and Operations Strategist in Multiservice Environments

Rush Sherman is an innovative and proven executive leader with a distinguished track record in operations management, business development, and client retention across the foodservice and facilities industries. Known for cultivating diverse, high-performing teams and navigating both union and non-union environments, he has led large-scale, multi-unit businesses with precision and strategic vision. His expertise spans national and global account oversight, contract negotiation, and the implementation of sustainable solutions that exceed service expectations. Rush’s dynamic leadership style, combined with his deep regulatory knowledge and commitment to operational excellence, continues to drive transformative results for organizations across decentralized and competitive markets.

Tony Orlando: Transformational Operations Leader Driving Growth and Excellence Across Service Industries

Tony Orlando is a hands-on executive leader known for driving operational excellence, customer satisfaction, and financial performance across large-scale service organizations. With a proven track record in residential and commercial sectors—including HVAC, plumbing, and lawn care—Tony consistently develops strategic plans that deliver strong ROI, even in challenging market conditions. His expertise spans multi-location P\&L management, workforce development, and relationship-driven sales growth, supported by deep technical proficiency and a results-oriented mindset. Recognized for his ability to revitalize struggling businesses, Tony fosters dynamic, team-centered cultures that emphasize accountability, energy, and customer care, positioning him as a trusted advisor and transformational leader.

Dr. Sonya Boone: Transformational Leader Driving Operational Excellence, Strategic Growth, and Governance Excellence

Sonya Boone, DBA, is a seasoned executive with over 15 years of leadership experience driving operational excellence, quality systems, and strategic growth initiatives across manufacturing, supply chain, and service industries. Known for her principled leadership and commitment to continuous improvement, Sonya has successfully led high-impact transformation initiatives for companies such as Abbott Diagnostics Molecular, Glossier, and Walgreens Boots Alliance. She is recognized for her ability to create resilient operational infrastructures, enhance regulatory compliance, and foster high-performing, accountable teams. Sonya’s expertise in supplier quality management, risk mitigation, and strategic planning positions her as a dynamic leader dedicated to helping organizations achieve sustainable success through operational rigor and ethical governance.

Rick Sorrells: Transformational COO and Strategic Growth Architect

Rick Sorrells is a transformational COO and proven value creator with a career defined by scaling high-growth, people-intensive companies across the service and automotive sectors. Known for his “Structured Flexibility” leadership style, Rick combines entrepreneurial vision with operational discipline to drive sustainable growth, leading organizations through complex turnarounds, digital transformations, and multi-million dollar acquisitions. From growing Xcite Automotive’s revenue tenfold to leading Towne Park through its most significant expansion, Rick has consistently delivered results by aligning cross-functional teams, optimizing performance, and developing future leaders. With deep expertise across operations, HR, IT, finance, and strategy, he brings a holistic and people-first approach to every challenge.