I’m thrilled to unveil my updated professional biography, showcasing over 40 years of experience in service management, customer experience, and business transformation. My career spans leadership roles at industry giants such as NewTek, Altice USA, and Sprint Nextel, where I've driven strategic initiatives and operational improvements across diverse sectors. From enhancing customer support and call center operations to spearheading transformative projects, my focus has always been on leveraging technology and strategic planning to deliver outstanding results. With a proven track record in both B2B and B2C environments, I'm passionate about creating innovative solutions and fostering growth in dynamic business settings.

Excited to highlight Beth Himes' exceptional leadership in healthcare insurance! With a robust background in operational transformation and portfolio management, Beth has driven significant cost savings and enhanced customer experience at CVS Health and Aetna. Her strategic vision and commitment to excellence make her a valuable asset in driving operational efficiency and team development. Learn more about her impressive career journey here. #HealthcareInsurance #OperationalExcellence #Leadership