Joseph P. Raposa is a veteran operations executive with over 40 years of experience leading large-scale contact centers, technical support organizations, and enterprise-wide process improvements. Known for his strategic insight and unwavering commitment to quality, Joe has successfully guided public and private companies through complex integrations, startup expansions, and ISO certifications. His leadership style—rooted in integrity, collaboration, and innovation—has consistently driven operational excellence and inspired high-performing teams to deliver exceptional results across the healthcare, public safety, and technology sectors.

Mark Wise is a distinguished Workforce Management and Operations leader with a proven track record of driving operational excellence, efficiency, and performance across multi-site organizations and complex business environments. With a career that spans both private sector leadership and 15 years of decorated service in the United States Marine Corps, Mark brings a disciplined, results-driven approach to every initiative. As Founder of Wise Choice Consulting, he leverages his deep expertise in workforce optimization, quality assurance, performance management, and change leadership to help organizations transform their back office and contact center operations. His ability to integrate strategic planning with hands-on execution, paired with a talent for coaching and communication, has earned him national recognition and numerous awards for innovation and leadership.

After a fulfilling 30+ year journey in the IT and hardware sectors, including executive roles with Lenovo and IBM, I’m excited to take the next step toward board service. I’m proud to share my professional biography, which highlights the global experience, financial leadership, and strategic mindset I bring to the table. Here is my biography.

I’m thrilled to unveil my updated professional biography, showcasing over 40 years of experience in service management, customer experience, and business transformation. My career spans leadership roles at industry giants such as NewTek, Altice USA, and Sprint Nextel, where I've driven strategic initiatives and operational improvements across diverse sectors. From enhancing customer support and call center operations to spearheading transformative projects, my focus has always been on leveraging technology and strategic planning to deliver outstanding results. With a proven track record in both B2B and B2C environments, I'm passionate about creating innovative solutions and fostering growth in dynamic business settings.

Excited to highlight Beth Himes' exceptional leadership in healthcare insurance! With a robust background in operational transformation and portfolio management, Beth has driven significant cost savings and enhanced customer experience at CVS Health and Aetna. Her strategic vision and commitment to excellence make her a valuable asset in driving operational efficiency and team development. Learn more about her impressive career journey here. #HealthcareInsurance #OperationalExcellence #Leadership