Beth Himes: Driving Operational Excellence in Healthcare Insurance Leadership

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    Beth Himes is a seasoned executive leader in the healthcare insurance industry, recognized for her expertise in operational transformation and portfolio management. Based in Millersport, Ohio, she brings a wealth of experience in driving excellence across diverse functions within leading organizations.

    Throughout her career, Beth has held pivotal roles at CVS Health Inc and Aetna, a CVS Health company. As Vice President of Call Center of Excellence at CVS Health, she orchestrated strategies to enhance customer experience across enterprise businesses, overseeing a workforce of 40,000 call center agents. Her initiatives streamlined operations and yielded significant cost savings exceeding $250 million.

    Previously, Beth served as Vice President of National Commercial Service Operations at Aetna, where she managed a team of 6,000 employees and global BPO partners. Responsible for servicing over 14 million members, she oversaw critical functions including call centers, claims adjudication, and benefit configuration. Her leadership was instrumental in managing a budget of over $700 million and driving continuous improvement initiatives that optimized service delivery and financial performance.

    Beth’s career journey also includes roles such as Executive Director of National Accounts Customer Operations and Executive Director of National Accounts Operations Head at Aetna, where she consistently delivered on Service Level Agreements and performance guarantees while nurturing high-performing teams.

    Educationally, Beth holds a Master of Business Administration (MBA) from Capital University Graduate School and spent many years at Capital University Law School. She earned her Bachelor of Arts (BA) in Economics and Political Science from Capital University.

    Beth Himes is known for her strategic vision, operational acumen, and commitment to driving results. Her leadership style emphasizes collaboration, customer relations, and continuous process improvement, making her a respected figure in the healthcare insurance sector.

    Character: Beth Himes is recognized for her integrity, resilience, and commitment to driving operational excellence in the healthcare insurance sector.

    Knowledge: With extensive experience in portfolio management and operational transformation, Beth possesses deep expertise in optimizing call center operations, claims adjudication, and benefit configuration.

    Strategic: Beth demonstrates strategic prowess in implementing cost-saving initiatives, fostering collaboration across diverse teams, and enhancing customer experience through innovative solutions.

    Communication: Beth excels in communicating complex strategies, building strong relationships with stakeholders, and aligning organizational goals with effective execution plans.


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    Lisa Williams is a versatile professional with a strong track record in marketing, business ownership, and interior design. Currently, as the Marketing Director at Boardsi since February 2021, she has been a driving force behind the company's branding and strategy. Her creative vision and strategic insight have been instrumental in Boardsi's growth and success. With a history of entrepreneurial ventures, Lisa owned Tootsies Shoes, a boutique from February 2017 to September 2019, where she managed sales, accounts, buying, and merchandising. Earlier, at Pottery Barn, she excelled as a Sales and Interior Design Specialist from February 2008 to May 2016, bringing her talent for creating appealing living spaces and exceptional customer service. Lisa's educational foundation was laid at California State University, Chico, where she earned her bachelor's degree in Interior Design in 2004, coupled with active involvement in the Alpha Delta Pi Sorority.