Susan Andros is a seasoned executive leader in risk and control management with a distinguished record of transforming complex regulatory and operational environments into engines of responsible growth. With deep roots in the financial services sector and an unwavering commitment to corporate governance, Susan has guided some of the world’s most prominent institutions—including Wells Fargo, Synchrony Financial, GE, Citigroup, and IBM—through strategic change, regulatory scrutiny, and business evolution.
Over her nearly eight-year tenure at Wells Fargo, Susan held several senior roles that underscored her ability to drive compliance, efficiency, and innovation across global operations. Most recently as Managing Director for Consumer Lending Global Business Control Management, she co-led a sweeping transformation of the control management framework for approximately 4,000 employees. She piloted strategic initiatives in India and the Philippines to embed consistent and compliant practices. Prior to this, she served as EVP and Control Management Executive for the Card & Merchant Services business, leading a 55-member team focused on governance enhancement, regulatory issue remediation, and risk committee realignment—efforts that directly supported the resolution of enterprise-level enforcement actions.
Susan’s prior work as SVP of Regulatory Relations and Remediation at Wells Fargo reflects her gift for navigating heightened regulatory expectations with confidence and clarity. Her leadership helped establish a credible, enterprise-wide remediation framework that successfully closed numerous high-stakes issues, including those related to technology and operational risk.
Before Wells Fargo, Susan was instrumental in positioning Synchrony Financial for a successful IPO spinoff from GE Capital. As SVP of Governance, Regulatory & Technology Risk, she led the design and implementation of risk governance frameworks that met the scrutiny of both internal stakeholders and external regulators. Her leadership was crucial to achieving IPO readiness while laying the groundwork for sustainable growth.
At Citi, Susan held two critical SVP roles within the Cards division, first driving regulatory issue resolution during the financial crisis and then strengthening operational risk and control environments across a $1B portfolio. Her results-oriented leadership led to enhanced governance structures, accelerated product delivery timelines, and notable improvements in audit outcomes and customer impact.
Susan’s academic background, including an Executive MBA from the University of New Haven and a BA in Math, Computer Science, and Management from Russell Sage College, complements her practical expertise. Her technical acumen, combined with her ability to inspire cross-functional teams and execute strategic change, positions her as a transformative force in the industry.
Recognized among the CIO Forum’s Top 25 Financial Services IT Executives, Susan has continually demonstrated a rare blend of regulatory intelligence, operational excellence, and empathetic leadership. She thrives at the intersection of compliance and innovation—cultivating cultures of accountability, delivering measurable results, and helping businesses grow responsibly amid ever-evolving regulatory landscapes.
Susan Andros is not only a guardian of governance but a catalyst for progress. Her career reflects a profound dedication to doing what’s right—for the company, for the customer, and for the future of the financial industry.
Character
Susan Andros exemplifies integrity, resilience, and purpose-driven leadership, consistently demonstrating a strong moral compass and dedication to doing what is right even under intense regulatory and operational pressure. Her ability to lead with empathy while maintaining accountability has earned her the trust of teams, regulators, and executives alike.
Knowledge
With decades of experience in financial services and a dual academic foundation in business and technology, Susan brings deep expertise in risk management, regulatory remediation, and control frameworks. Her knowledge has been instrumental in shaping governance structures and guiding global institutions through complex transformations.
Strategic
Susan approaches every challenge with a forward-thinking mindset, aligning business goals with risk controls to drive sustainable growth and operational excellence. She has a proven ability to anticipate regulatory shifts, redesign global operating models, and execute enterprise-wide change that strengthens both compliance and competitiveness.
Communication
A clear and confident communicator, Susan excels at translating complex regulatory and risk issues into actionable strategies for diverse stakeholders. Her leadership fosters transparency, effective decision-making, and collaboration across global teams, ensuring alignment and engagement at every level of the organization.
