Mission Statement:
To lead transformational change by aligning people, process, and technology—driving operational excellence, scalable growth, and lasting impact through a disciplined, data-driven, and human-centered approach.
Jaap Lamme is a dynamic and forward-thinking executive known for delivering transformational results across quality, operations, and service delivery in complex global organizations. With more than three decades of experience in business process reengineering, digital transformation, and data-driven operational leadership, Jaap has established himself as a trusted change agent across the energy, industrial services, and technology sectors. He most recently served as Vice President of Operational Excellence at The Miner Corporation, where he has played a critical role in redefining operational strategy, integrating systems, and elevating performance metrics to drive sustainable growth and customer satisfaction.
A certified Six Sigma Master Black Belt and seasoned strategist, Jaap thrives at the intersection of process optimization and digital innovation. Throughout his tenure at The Miner Corporation, he has led enterprise-wide initiatives that have reshaped the organization’s field service operations, technology platforms, and performance culture. His efforts include the full-scale implementation of Salesforce Field Service and CPQ solutions, streamlining everything from customer proposals to field execution via iPad-enabled tools, while embedding critical inventory, procurement, and invoicing workflows through tight integration with Miner’s ERP system. These transformative initiatives not only boosted operational visibility and efficiency but also improved responsiveness and first-time fix rates—key measures of customer satisfaction.
Jaap’s leadership style is deeply collaborative and human-centered. He developed role-specific standard operating procedures (SOPs) and eLearning modules to onboard talent and integrate acquisitions seamlessly, ensuring alignment and scalability across the organization. He also pioneered a KPI-driven bonus structure that recognizes team members from specialists to directors, reinforcing a culture of accountability and shared success.
Previously as Vice President of Operations, Jaap led a 350-person national field service team and harmonized practices across 26 locations. This standardization was foundational in securing enterprise contracts with high-profile clients like Amazon, Prologis, and Penske. His design of a Proactive Maintenance Program not only improved customer asset reliability but also created a stable revenue stream resilient to market downturns—an outcome emblematic of his strategic foresight.
Before joining Miner, Jaap held several key leadership roles at GE, where he spent nearly three decades transforming quality systems, digitizing service delivery, and leading integration efforts of strategic acquisitions. As Director of Service Operations at GE Grid Solutions, he was pivotal in aligning customer responsiveness programs and business process engineering across a $450M service business. As Quality Systems Director for GE Energy, he unified the quality management frameworks across a $40B portfolio, setting the foundation for sustainable ISO certification and global process standardization. Earlier, as Six Sigma Master Black Belt, he established frameworks to capture and eliminate the cost of failure, embedding a culture of transparency and continual improvement.
Jaap’s global mindset is matched by his linguistic fluency—speaking English, German, and Dutch fluently, with working knowledge of French and Spanish. His education includes a Master of Science in Business Administration and Operations from Twente University in the Netherlands, where he co-founded the AIESEC chapter, reflecting his early commitment to leadership and global collaboration. He also served as a First Lieutenant in the Royal Dutch Army’s Technical Service, an experience that continues to inform his disciplined, systems-oriented approach to problem-solving.
Known for his clarity of vision and calm in execution, Jaap Lamme is the type of leader who builds bridges between data, people, and process—always focused on delivering tangible value and long-term resilience. Whether integrating digital tools or cultivating performance cultures, he remains committed to creating environments where operational excellence and human potential can thrive in unison.
Character
Jaap Lamme is a principled and resilient leader, driven by a deep commitment to operational excellence, continuous improvement, and empowering people to achieve their highest potential. His integrity, discipline, and adaptability reflect both his military background and his steadfast dedication to doing what’s right for the business and its people.
Knowledge
With over 30 years of experience across global industries, Jaap brings expert-level proficiency in quality systems, Six Sigma methodology, business process reengineering, and digital transformation. His multilingual fluency and cross-functional expertise enable him to navigate complex challenges and deliver solutions that are both data-informed and business-aligned.
Strategic
Jaap has a proven track record of leading enterprise-wide change by aligning operational processes with strategic goals, integrating advanced technologies, and driving sustainable performance. He consistently anticipates industry shifts and develops scalable frameworks that ensure organizational resilience and long-term value.
Communication
Jaap excels at translating complex technical concepts into clear, actionable strategies for diverse audiences at every level of an organization. His collaborative approach, combined with effective storytelling and stakeholder engagement, fosters alignment, trust, and momentum around high-impact initiatives.
