Claire Fang, Ph.D., is a distinguished product and technology executive, board advisor, and transformational leader whose career has been defined by helping organizations harness innovation, scale growth, and create lasting enterprise value. With more than two decades of experience spanning enterprise software, artificial intelligence, cloud computing, product management, and business transformation, Claire has established herself as a trusted strategic partner to CEOs, executive teams, and boards navigating periods of rapid change and market disruption. Her ability to bridge deep technical expertise with commercial strategy has enabled organizations to accelerate growth, strengthen competitive positioning, and successfully adapt to evolving market dynamics.
Throughout her career, Claire has consistently operated at the intersection of technology, business strategy, and organizational leadership. She is recognized for her ability to translate complex technologies into practical business outcomes while fostering alignment among product, engineering, sales, marketing, and executive leadership teams. Her approach combines analytical rigor, strategic vision, and operational discipline, allowing organizations to move confidently through critical inflection points while maintaining a focus on long-term value creation.
Currently serving as Chief Product and Technology Officer at Fullstory, Claire leads the company’s product and technology organizations during a period of significant transformation. In this role, she has championed AI-driven product innovation, redefined product strategy, integrated acquisitions, and strengthened organizational execution. By aligning technology investments with customer needs and market opportunities, she has helped reposition the business for sustainable growth while ensuring the company remains competitive in an increasingly AI-driven marketplace. Her partnership with the CEO and board has been instrumental in shaping investment priorities, growth strategies, and long-term business objectives.
Prior to joining Fullstory, Claire served as Chief Product Officer at SeekOut, where she guided the company through a rapidly changing talent intelligence landscape. During her tenure, she expanded the organization from a single-product offering into a broader multi-product platform spanning talent acquisition, workforce planning, and talent management. Her leadership helped the company embrace AI-driven innovation while identifying new market opportunities and strengthening customer engagement. Through strategic repositioning and thoughtful execution, she enabled SeekOut to expand beyond its original category and establish itself as a recognized leader within its industry.
Claire previously served as Chief Product Officer for EmployeeXM at Qualtrics, where she delivered one of the most significant growth stories of her career. Under her leadership, the business grew from approximately $50 million to $300 million in annual recurring revenue. Equally impressive was her success in improving customer retention from roughly seventy percent to nearly ninety percent by strengthening product value, customer outcomes, and organizational alignment. Her ability to integrate product strategy with go-to-market execution and partnership development played a pivotal role in the company’s global expansion and sustained growth trajectory.
Before her executive leadership roles in SaaS organizations, Claire spent several years at Meta, where she led strategic product initiatives supporting developer and business platforms. There, she worked at extraordinary scale, helping create foundational systems that supported multiple business units and improved platform adoption across a vast ecosystem. Her experience at Meta further strengthened her expertise in platform strategy, ecosystem development, and cross-functional leadership, preparing her for increasingly complex executive responsibilities.
One of the most formative chapters of Claire’s career occurred during her time at Microsoft, where she was a member of the pioneering Azure Cloud Platform team. As part of the founding leadership group, she contributed significantly to Azure’s pricing strategy, partner ecosystem development, and go-to-market planning. Her work helped support Azure’s remarkable growth from an emerging cloud initiative into one of the most successful cloud platforms in the world. By helping build a global network of over 100,000 partners and developing scalable monetization strategies, Claire played a meaningful role in shaping the future of cloud computing.
Earlier in her professional journey, Claire worked as an Engagement Manager with McKinsey & Company, advising technology organizations on growth strategy, operational improvement, and organizational transformation. This experience provided her with a strong foundation in executive problem-solving, strategic planning, and stakeholder engagement. It also sharpened her ability to evaluate business challenges from multiple perspectives and formulate practical solutions that balance innovation with execution.
Claire’s expertise extends beyond product management and technology leadership. She is widely respected for her work in artificial intelligence strategy, enterprise SaaS growth, go-to-market alignment, business transformation, pricing strategy, platform development, organizational scaling, and M&A integration. Throughout her career, she has demonstrated a unique ability to connect technology innovation with measurable business performance, ensuring that investments in product and technology deliver meaningful financial and operational results.
In addition to her corporate leadership accomplishments, Claire has remained deeply committed to supporting the broader technology community. She founded the Seattle chapter of Women in Product, growing it into a thriving network of more than 800 professionals dedicated to advancing product leadership and innovation. She also serves as an Advisor to the Product Management Center at the University of Washington, where she mentors emerging leaders and contributes to the advancement of product management education. Her dedication to mentorship reflects her belief that strong leadership is built not only through personal achievement but also through investing in the success of others.
Claire’s board and advisory experience reflects her passion for governance, strategic oversight, and organizational development. She has advised nonprofit organizations, startup founders, executive teams, and educational institutions on matters ranging from growth strategy and product innovation to AI adoption and organizational effectiveness. Her participation in board readiness programs through OnBoarding Women and How Women Lead further demonstrates her commitment to serving organizations at the governance level and contributing meaningfully to boardroom discussions.
Academically, Claire possesses a rare combination of technical depth and business acumen. She earned a Ph.D. in Electrical and Computer Engineering from Carnegie Mellon University, one of the world’s leading institutions for engineering and technology research. She has also completed executive education programs at the University of California, Berkeley Haas School of Business and Northwestern University’s Kellogg School of Management. This combination of advanced technical training and executive business education enables her to evaluate opportunities and challenges through both strategic and analytical lenses.
Today, Claire seeks board opportunities where she can leverage her extensive experience helping organizations navigate digital transformation, AI adoption, growth acceleration, and business model evolution. She is particularly interested in serving technology-focused companies, enterprise software organizations, and growth-stage businesses seeking guidance through periods of innovation and scale. Her leadership philosophy centers on creating alignment between strategy and execution, empowering teams to achieve ambitious goals, and building organizations capable of sustaining success in dynamic environments. As a board advisor and executive leader, Claire brings a powerful combination of vision, operational excellence, governance awareness, and industry expertise that enables organizations to create long-term value and thrive in an increasingly complex business landscape.
Character:
Claire demonstrates integrity through every stage of her leadership journey, consistently earning the trust of colleagues, executive teams, and board members. She approaches challenges with humility, discipline, and a genuine commitment to helping organizations and people succeed. Her dedication to mentorship, community building, and leadership development reflects a strong sense of responsibility and service.
Knowledge:
She possesses deep expertise across artificial intelligence, enterprise software, cloud computing, product strategy, and business transformation. Her academic achievements combined with decades of executive leadership experience provide her with a uniquely comprehensive perspective on technology and business. She continuously remains engaged with emerging trends and evolving market dynamics to help organizations make informed strategic decisions.
Strategic:
Claire has repeatedly demonstrated an ability to identify growth opportunities, navigate market disruption, and guide organizations through critical inflection points. She excels at aligning product, technology, and commercial strategies to create sustainable competitive advantages. Her ability to connect long-term vision with disciplined execution enables organizations to achieve measurable and lasting results.
Communication:
An effective communicator who translates complex technical concepts into clear business insights for diverse audiences. She fosters alignment among stakeholders by creating clarity around priorities, opportunities, and challenges. Her collaborative leadership style encourages productive dialogue, informed decision-making, and strong organizational engagement.
