Bhasu Malleichervu is a highly accomplished senior IT executive with an award-winning record of success in software project leadership, enterprise transformation, and business optimization. A Certified Information Technology Professional, he specializes in leveraging cutting-edge technology to enhance operational efficiency, profitability, and business agility across diverse industries. With a proven ability to direct large-scale digital transformation initiatives, manage cloud migrations, and spearhead global teams, Bhasu has consistently driven substantial cost reductions and revenue growth for leading organizations. His expertise extends across sales automation, customer service, data governance, and business process reengineering, making him a sought-after thought leader in the technology space.
Currently, Bhasu is furthering his expertise in Generative AI transformation through the Wharton CTO Executive Education Program, positioning himself at the forefront of AI-driven business evolution. In his role as an Associate Partner and Senior Leader for Global Customer Transformation at IBM, he is leading the Greenstar project—an internal transformation initiative aimed at implementing Certinia PSA and CPQ across IBM, unlocking significant cost savings in the hundreds of millions. He has also successfully delivered Salesforce solutions across industries, playing a pivotal role in IBM’s strategic growth and digital modernization efforts. In this capacity, Bhasu has built Gen AI roadmaps leveraging platforms such as Salesforce, AWS, Meta, and IBM Watson, developed delivery accelerators across Salesforce clouds, and architected RAG-based Salesforce Generative AI assets to streamline solution delivery.
Prior to IBM, Bhasu held leadership positions at Slalom, Accenture, and Emtec Inc., where he played instrumental roles in deploying Salesforce solutions, optimizing customer success strategies, and integrating advanced cloud-based platforms. At Slalom, he managed a Salesforce pipeline of over $10M and led implementations across Sales, Service, CPQ, Health Cloud, and more, including a major contact center modernization for the Connecticut Department of Labor. While at Accenture, Bhasu managed teams supporting Health Cloud and Service Cloud implementations for clients like Biogen and contributed to major RFP efforts in the financial services sector. His tenure at ADP saw him spearheading the launch of Talend Integration Cloud, enhancing customer self-service and data compliance across global financial regulations. At Pfizer, he led enterprise data architecture initiatives, ensuring robust information governance and streamlined business operations.
With deep experience in service transformation, agile methodology, and AI-powered digital solutions, Bhasu has been a key architect of innovative enterprise strategies. His technical acumen spans Salesforce, AWS, Tableau, SAP, Certinia, and leading CCaaS platforms including Amazon Connect, NICE CX One, Five9, and Genesys—reinforcing his ability to drive large-scale, cross-functional technology implementations. He has also championed Salesforce Service Transformation initiatives, co-founded internal communities of practice, and led strategic client engagements focused on modernizing contact centers and enabling seamless cloud transitions.
A natural leader and business strategist, Bhasu continues to shape the future of IT and enterprise transformation through his ability to align technology with business objectives, delivering exceptional value to organizations worldwide. His work has consistently elevated operational capabilities, fostered cross-functional collaboration, and positioned businesses to thrive in an increasingly digital and AI-powered economy.
Character
Bhasu Malleichervu is a results-driven leader known for his integrity, resilience, and unwavering commitment to driving innovation and efficiency. His ability to inspire and guide teams through complex transformations reflects his dedication to excellence and long-term success. He has consistently demonstrated a passion for mentoring global teams, fostering inclusive communities of practice, and cultivating a culture of continuous learning and innovation.
Knowledge
With deep expertise in IT transformation, cloud solutions, and enterprise process optimization, Bhasu possesses a comprehensive understanding of modern technology landscapes. His extensive certifications—including Salesforce AI Associate, MuleSoft, AWS Connect, Genesys, and IBM Watsonx—underscore his command of emerging AI technologies and CCaaS platforms. He has designed and implemented Gen AI roadmaps, Salesforce RAG assets, and service accelerators, making him a pivotal force in generative AI enablement and customer experience optimization.
Strategic
Bhasu excels in aligning technology with business objectives to drive revenue growth, operational efficiency, and customer satisfaction. His ability to identify emerging trends, implement scalable solutions, and lead global initiatives ensures sustained competitive advantage for organizations. Whether orchestrating multi-cloud Salesforce programs or shaping AI-powered delivery lifecycles, he blends strategic foresight with hands-on leadership to fuel innovation and enterprise value.
Communication
A skilled communicator, Bhasu effectively bridges the gap between technical teams and executive leadership to deliver impactful business solutions. His ability to articulate complex concepts clearly and foster collaboration enables seamless execution of high-stakes initiatives. From conducting vision-setting workshops to presenting Gen AI solutions to C-level stakeholders, he translates deep technical insight into compelling narratives that drive alignment and adoption.
