“I translate between the business and software worlds—so both can win.”
Andrew McCarley is a visionary leader and strategist with over 20 years of global experience at the intersection of supply chain, enterprise software, and customer success. Known for his ability to unify technical and business functions, Andrew has built a reputation as the ultimate “translator” between the software vendors that create tools and the enterprise teams that rely on them. He brings a rare combination of strategic insight, operational excellence, and technology fluency that drives tangible outcomes.
As the former Vice President of Go-To-Market at Lyric Tech Software, Andrew spearheaded the commercialization of a cutting-edge AI-driven supply chain platform. His impact has been immediate and far-reaching, making Lyric a name to watch in the supply chain software space.
Andrew was also Global VP of Customer Value Management at Coupa Software, where he led a global team across North America, APAC, LATAM, and EMEA to retain and grow $100M+ in annual recurring revenue. He drove a 1000 basis point improvement in renewal revenue retention, consistently surpassed targets, and received Gartner’s Customer Distinction Award. His leadership not only stabilized a post-acquisition transition but also unlocked significant new value for customers.
His earlier role at LLamasoft, pre-acquisition, gave him a front-row seat to the transformative power of AI in enterprise operations. There, he led a 50-person team delivering tailored AI solutions to top-tier brands like Nike and McDonald’s, while overseeing $10M in services revenue. This period laid the foundation for Andrew’s perspective on how AI should be deployed: purposefully, transparently, and always with the end-user in mind.
Andrew’s career journey includes leadership roles at Opex Analytics, Southeastern Grocers, S.C. Johnson, Starbucks, Reckitt Benckiser, and Unilever. Whether building global supply planning structures or revamping forecasting systems for grocery retail chains, his hallmark is designing scalable solutions that increase operational efficiency, reduce waste, and improve service levels. At Southeastern Grocers, for instance, he increased shelf availability by over 3% and launched 800+ private label products in under a year.
Andrew holds a Master of Science in Analytics from Georgia Tech and a Bachelor of Science in Logistics from the University of Tennessee. His academic training complements his real-world leadership, especially in environments where big data, process automation, and strategic decision-making converge. He’s a continuous learner and relentless optimizer, with a mindset rooted in practical application and innovation.
In 2022, Andrew was honored as one of the “Supply Chain Pros to Know” by Supply & Demand Chain Executive, recognizing his influence on the future of global logistics. He has also authored white papers on supply chain technology and is a featured guest on several industry podcasts, where he shares insights on customer value, AI in supply chain, and digital transformation leadership.
As he begins launching his own advisory service, Andrew is ready to take on board and advisory roles where he can provide C-suite level insight, support high-growth strategies, and champion customer-centric design thinking. He excels in aligning vision and execution, ensuring business leaders and technologists work in harmony to achieve strategic goals.
Through every chapter of his career, Andrew has demonstrated a consistent ability to scale impact, grow revenue, and align multidisciplinary teams around a shared goal. Whether inside the boardroom or across a global salesforce, his presence elevates decision-making and accelerates innovation.
Character:
Andrew leads with integrity and purpose. His steady presence, even amid complex transformations, earns trust from executives, peers, and global teams alike.
Knowledge:
He brings deep, cross-functional expertise in logistics, software, AI, and customer success, coupled with academic and real-world experience in analytics and global supply chains.
Strategic:
Andrew excels at developing and executing growth strategies, from M&A integration and product launches to customer renewal optimization and go-to-market leadership.
Communication:
With clarity and empathy, Andrew ensures all stakeholders—technical and business alike—are aligned, informed, and empowered. His “translator” skillset makes collaboration seamless.
