Ajay Mehta is a globally respected technology strategist and former executive leader with over four decades of experience driving innovation and transformation across North America, Europe, and Asia. As Managing Partner of Strategic Global Partners, LLC and former CEO of leading IT firms in India, Ajay has shaped the evolution of global outsourcing, information systems, and integrated technology solutions. With a career that spans senior leadership roles at Xerox, Honeywell, and Groupe Bull, and significant board and advisory contributions to industry bodies like NASSCOM and CII, he brings a rare blend of operational depth and strategic foresight. Now retired from operational duties, Ajay continues to influence the next generation of leaders and ventures through board service and mentorship, offering invaluable insight rooted in a career defined by cross-cultural leadership, turnaround success, and a deep well of earned wisdom.

Devin Finlay is an accomplished Customer Care Executive with over 25 years of experience in scaling global customer support operations and optimizing Business Process Outsourcing (BPO) strategies across multiple industries. Known for his strategic vision and ability to drive operational efficiencies, Devin has successfully led transformations in customer service, integrating innovative technologies, optimizing resources, and enhancing customer satisfaction. His leadership in designing and executing cloud-based platforms, AI-powered tools, and outsourcing models has consistently aligned customer-centric initiatives with broader business goals, contributing to significant cost reductions and service improvements. Throughout his career, Devin has demonstrated a unique ability to lead complex operations and cross-functional teams, managing multimillion-dollar budgets and driving measurable results in diverse environments, from early-stage startups to large enterprises. His most recent role as Director of Customer Care at LaunchPad Home Group saw him overseeing contact center strategies and driving improvements in service efficiency, customer satisfaction, and operational performance. Devin's extensive international experience, including leadership in Latin America, the Philippines, and South Africa, has further solidified his expertise in managing diverse teams and delivering exceptional results in global environments. As the founder of TrueNorth Advisory Group, Devin now consults on contact center optimization and BPO strategy, helping clients streamline operations, improve service delivery, and reduce costs. His focus on customer advocacy and operational excellence continues to make him a sought-after leader in the field of customer experience.