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    Tag: international operations

    Christopher E. Glover: Delivering Operational Excellence Through Strategic Foresight, Team Empowerment, and Scalable Technology Solutions

    Christopher E. Glover is a seasoned technology and operations executive with over 25 years of experience leading high-performance teams and scaling global infrastructure in the gaming and technology sectors. Best known for his tenure at Blizzard Entertainment, Chris has driven transformative initiatives that improved service reliability, streamlined operations, and enhanced user experiences for hundreds of millions of customers worldwide. With deep expertise in site reliability engineering, incident response, and strategic IT alignment, he combines technical rigor with empathetic leadership to deliver outcomes that empower teams and delight customers. Now seeking board and advisory opportunities, Chris brings a global perspective, operational excellence, and a mission-driven approach to helping organizations grow and innovate.

    Sean P. Murphy: Redefining Luxury Through Purpose and Performance

    After over a decade in luxury hospitality leadership—spanning three countries, multiple Forbes Five-Star properties, and countless transformative guest experiences—I’ve taken a moment to reflect on the journey so far. From building world-class teams to launching award-winning hotels, I’ve always been guided by a purpose-driven approach to service and leadership. Here is my biography.

    Woodrow Sorenson: Strategic Manufacturing & Finance Leader with Global Perspective

    Woodrow Sorenson is a seasoned financial executive and retired VP & CFO with over 30 years of leadership in manufacturing, finance, and strategic governance. Known for his hands-on approach and global perspective, he has guided operations across Germany, Mexico, and Brazil, while shaping financial strategy and corporate growth at HCC, Inc. His expertise spans ESOPs, cost control, international management, and board-level decision-making, making him a valuable advisor for organizations seeking seasoned insight and steady leadership. Now retired from full-time roles, Woodrow remains committed to contributing his experience by serving on boards where he can help companies align financial and operational goals with long-term strategy.

    Navigating Diplomatic Waters: The Role of Strategic Management in International Operations

    Mel Kimmel’s leadership journey at the U.S. Embassy in Bucharest offers a compelling case study in managing international operations within a diplomatic framework. Blending strategic foresight with cultural intelligence, Kimmel demonstrates how thoughtful planning, transparent communication, strict compliance, and resilient leadership can drive operational success in complex global environments. Their experience highlights the delicate balance required to align internal objectives with foreign policy goals, build cross-cultural teams, and adapt to shifting geopolitical landscapes—all while upholding the highest standards of integrity. This holistic approach serves as a blueprint for anyone navigating the nuanced intersections of diplomacy, leadership, and international management.

    James Raffaele: Transformational Leader in Global Manufacturing & Plant Operations

    James Raffaele is a transformational manufacturing leader with a proven track record of building world-class operations and driving performance across global facilities. Known for his hands-on leadership style and strategic mindset, James has led multimillion-dollar projects from concept to completion, including award-winning Greenfield developments recognized as industry benchmarks. With deep expertise in Lean manufacturing, Six Sigma, and end-to-end operational management, he has consistently delivered measurable results in productivity, cost reduction, and quality improvement. His ability to lead interdisciplinary teams, implement standardized systems, and cultivate strong relationships with both executive leadership and union partners makes him a trusted force in driving sustainable operational excellence.

    Atheer Balasim Gharkan: Security Through Strategy, Leadership Through Service

    With over 30 years of experience in military leadership, international security, and humanitarian operations, I’m now exploring opportunities to serve on boards and contribute my expertise to organizations that prioritize safety, resilience, and strategic growth. I believe in leadership through service and collaboration, and I'm passionate about supporting sectors aligned with security, logistics, and crisis response. Here is my biography.

    Dale Vesely: Proven Military Strategist & Financial Expert.

    Excited to share my executive biography, highlighting my journey from military leadership to strategic operations and financial expertise. With over 25 years of experience in defense, aviation, and financial planning, I’m looking forward to exploring new opportunities where I can make a meaningful impact. Here is my biography.

    John Burrows: Driving Global Impact through Vision, Leadership and Innovation.

    I’m excited to share my professional biography, which reflects over 50 years of leadership, transformation, and global business impact. From guiding companies to new heights to mentoring future leaders, my journey has been fueled by a passion for creating value and sharing knowledge.

    Devin Finlay: Customer Care Executive & Principal Consultant

    Devin Finlay is an accomplished Customer Care Executive with over 25 years of experience in scaling global customer support operations and optimizing Business Process Outsourcing (BPO) strategies across multiple industries. Known for his strategic vision and ability to drive operational efficiencies, Devin has successfully led transformations in customer service, integrating innovative technologies, optimizing resources, and enhancing customer satisfaction. His leadership in designing and executing cloud-based platforms, AI-powered tools, and outsourcing models has consistently aligned customer-centric initiatives with broader business goals, contributing to significant cost reductions and service improvements. Throughout his career, Devin has demonstrated a unique ability to lead complex operations and cross-functional teams, managing multimillion-dollar budgets and driving measurable results in diverse environments, from early-stage startups to large enterprises. His most recent role as Director of Customer Care at LaunchPad Home Group saw him overseeing contact center strategies and driving improvements in service efficiency, customer satisfaction, and operational performance. Devin's extensive international experience, including leadership in Latin America, the Philippines, and South Africa, has further solidified his expertise in managing diverse teams and delivering exceptional results in global environments. As the founder of TrueNorth Advisory Group, Devin now consults on contact center optimization and BPO strategy, helping clients streamline operations, improve service delivery, and reduce costs. His focus on customer advocacy and operational excellence continues to make him a sought-after leader in the field of customer experience.