After 20 years in hospitality and hospitality technology, I've written a full professional biography that reflects my journey, passions, and leadership style. From hotel management to product ownership, I’ve loved building solutions that merge technology and guest experience, always with a focus on collaboration, innovation, and results.

Rom Krupp is a pioneering force in hospitality technology and AI-driven analytics, known for transforming complex data into actionable strategies that drive growth and elevate the guest experience. As the founder of multiple successful ventures, including Marketing Vitals and RedOnion, Rom brings over 20 years of experience in operational excellence, market strategy, and software innovation. His forward-thinking approach to “customer interception” and employee gamification has reshaped how restaurants engage both their guests and teams. A dynamic speaker, Forbes Council member, and global thought leader, Rom blends technical expertise with a deep commitment to empathy, culture, and purpose-driven leadership.

Chris Mertens is an accomplished sales executive and transformative leader with over 30 years of experience driving growth and innovation in the technology and display solutions industries. As Vice President of US Sales, Displays at Samsung Electronics America, he leads sales for cloud software, services, and hardware solutions across key verticals, while overseeing distribution channels for Samsung’s Home Electronics, Mobile, and Display organizations. Under his leadership, Samsung’s B2B display business achieved significant growth, earning him recognition as CRN’s Channel Executive of the Year for three consecutive years. With a proven track record at HP, where he drove $1.6 billion in healthcare revenue, and a passion for mentoring future leaders, Chris is a driving force in the industry known for his strategic vision, operational excellence, and commitment to results.

Richard M. Brooks is a seasoned executive with over five decades of leadership experience in the hospitality and corporate sectors. Renowned for his expertise in corporate governance, strategic planning, and operational excellence, Richard has successfully directed fiscal operations for multi-million-dollar business units and spearheaded transformative initiatives that drive growth and profitability. A champion of customer service excellence, he has developed award-winning programs that elevate brand performance and enhance stakeholder value. Guided by his personal mission statement, “You are never wrong to do the right thing,” Richard combines ethical leadership with a relentless drive to innovate, making him an invaluable asset to organizations seeking visionary board leadership.