Lisa Mirza Grotts, a renowned etiquette expert with over two decades of experience, blends traditional rules of etiquette with modern sensibilities to guide individuals through today’s complex social, business, and political environments. Rooted in the values of her Assyrian American heritage, Lisa’s approach emphasizes compassion, consideration, and civility. Through her consulting firm, media presence, and former role as Director of Protocol for the City and County of San Francisco, she has helped Fortune 500 companies, individuals, and organizations navigate the nuances of polite behavior in an ever-evolving world.

Heather Lechner is an accomplished Executive Creative Director with over 20 years of experience in graphic design, brand development, and strategic marketing. Renowned for her creative vision and entrepreneurial spirit, Heather has dedicated her career to crafting compelling storytelling strategies that elevate brand identities across diverse industries. Her extensive experience collaborating with C-suite executives and leading teams through the creative process has made her a sought-after consultant for both startups and Fortune 10 companies. Known for her ability to integrate technology with innovative design, Heather helps businesses harness the power of AI and other digital tools to remain competitive in an ever-evolving marketplace. Her commitment to collaboration and effective communication ensures that key stakeholders are well-informed and engaged, allowing her to deliver impactful solutions that drive success.

I’m excited to share my professional journey and achievements with you. With over 30 years in senior living and healthcare management, I’ve had the privilege of leading transformative projects and driving growth as President and CEO of Sinai Residences. My career spans roles at Lifespace Communities, Century Park Associates, and LeadingAge Southeast, where I’ve focused on innovation and fostering a culture of excellence. Receiving national recognition and contributing to impactful volunteer work have been highlights of my career, reflecting my commitment to enhancing lives and advancing our field. I invite you to learn more about my experiences and vision in the full biography linked below.

I’m thrilled to share my professional journey with you all! With a diverse career spanning roles in application programming, management, and project management across telecommunications and financial services, I’ve had the opportunity to lead impactful initiatives and drive process improvements. Now that I’m retired and focusing on personal projects, I remain dedicated to my vision of becoming a healthy, happy, and highly regarded person, while continuing to help others through encouragement, coaching, and mentoring. I invite you to read more about my journey and mission.