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    Tag: Customer Service Excellence

    Matt Wickham: Energy and perseverance conquer all things.

    As a strategic leader with over 35 years of experience across telecommunications and technology, I’m passionate about transforming organizations and driving operational excellence. My career has been dedicated to building customer-centric cultures, fostering team collaboration, and strategically navigating complex business challenges. Here is my biography.
    Executive Biography

    Joshua Houchins: Empower Growth, Embrace Opportunity, and Leave a Lasting Impact.

    I’m thrilled to share my professional journey with you! My career has been shaped by a commitment to excellence and a passion for mentorship, which I’ve demonstrated through my leadership roles at Kroger and other esteemed organizations. My track record of transforming teams and surpassing goals reflects not only my deep industry knowledge but also my strategic vision and strong communication skills. I’ve always aimed to make a significant impact by empowering those around me and driving success. I invite you to read my executive biography to learn more about my career and dedication to making a difference.
    Executive Biography

    © LEADAFI, Elevating Leadership, one article at a time.

    Lead-afi (verb): The act of improving, enhancing, or amplifying the leadership qualities of an individual or group, with the goal of establishing their executive brand and authority in their industry. This could mean coming up with and sharing a clear and compelling vision, building a strong personal brand, and getting known for being a thought leader and expert. Through Leadafi, executives can increase their visibility and influence within their industry, and position themselves as trusted and respected leaders.