I’m pleased to share my executive biography, reflecting a career built around operational excellence, P&L leadership, workforce development, business growth, and helping organizations build more scalable and efficient ways of working. From leading complex multi-site service operations and transforming founder-led businesses to serving at the board level and exploring how AI and automation can strengthen traditional industries, my focus has remained on creating measurable results while developing strong teams. I look forward to continuing that journey through executive, board, and advisory opportunities where practical operating experience can make a meaningful impact.

I’m passionate about building digital health solutions that empower people to take control of their healthcare journeys. Over the past decade, I’ve led MEMOTEXT and co-founded A4i Inc., a joint venture with CAMH, to bring data-driven, personalized engagement tools to life—especially in mental health. With a background in information systems and a career spanning healthcare, real estate, and consulting, I’m driven by a simple philosophy: create smarter systems that integrate people, process, and technology to make a lasting impact.

In today’s rapidly evolving digital landscape, small professional services firms face both unprecedented challenges and transformative opportunities. AABCO Consulting empowers these firms to harness Artificial Intelligence (AI) for strategic growth, operational efficiency, and enhanced client engagement. By focusing on practical AI applications—such as automated client intake, document generation, CRM enhancement, and sentiment analysis—AABCO outlines a clear, structured pathway for successful AI integration. Coupled with nearly five decades of combined industry experience, their guidance emphasizes ethical standards, data integrity, and human-centric adoption. With the right strategy and support, small firms can leverage AI not just to survive—but to thrive in an increasingly competitive marketplace.

Wayne M. Poulsen is a visionary operations and technology executive known for transforming complex challenges into scalable solutions that drive efficiency and growth. With a career spanning high-impact roles in automation, engineering, and strategic leadership, he has led over $100 million in capital projects and introduced innovative technologies that have saved millions and optimized performance across Fortune 100 companies and startups alike. Wayne’s expertise lies in aligning technical innovation with business strategy—delivering measurable results through process automation, data-driven decision-making, and collaborative leadership.