Vlad Tsapko is a seasoned IT executive with over a decade of progressive leadership across business development, customer success, operations management, and process improvement. Fluent in four languages and experienced with international markets, Vlad brings a rare combination of strategic foresight, cultural fluency, and operational discipline to every organization he partners with. His deep understanding of global business environments and scalable enterprise systems positions him as a trusted leader in the technology sector and beyond.
Currently serving as AVP of Business Operations at Insurity, Vlad has played an instrumental role in advancing operational excellence, optimizing procurement strategies, and leading transformation initiatives. His leadership in AI technology integration and enterprise process improvement has helped drive innovation and measurable value for clients and internal stakeholders alike. Known for his ability to connect the dots across departments, Vlad delivers both high-level strategy and tactical execution leveraging data-driven analysis. He has also been part of the core group that launched the entire India operation from the ground up.
Vlad has a proven track record of identifying and delivering multi-million-dollar savings by optimizing technology spend, including targeted Cloud Spend optimization initiatives. His ability to evaluate, renegotiate, and streamline complex vendor ecosystems has consistently produced significant cost efficiencies without sacrificing performance or scalability.
Over his nearly 10-year tenure at Insurity, Vlad has held a variety of leadership roles including Director of Customer Success, Client Relationship Executive, and Senior Client Relationship Manager. In each position, he has driven performance improvement by aligning customer experience strategies with business outcomes. From resolving complex vendor negotiations to overseeing cross-functional teams, Vlad has cultivated a results-driven culture rooted in agility, transparency, and continuous improvement.
Before joining Insurity, Vlad built a foundation in solution delivery and process coordination at Datavalet Technologies, which was in its start-up phase at the time. There, he led initiatives that enhanced customer satisfaction, vendor accountability, and project delivery timelines. His early career experiences—ranging from technical support to strategic client relationship management—demonstrate a hands-on understanding of systems thinking, problem-solving, and operational scalability, reflecting his adaptability in both established organizations and start-up environments.
Vlad’s global exposure spans North America, Europe, and Asia, having collaborated with teams and clients in Belgium, Germany, the UK, Sweden, Japan, Hong Kong, India, Canada, and the United States. This multicultural experience enables him to navigate cross-border dynamics with ease and develop solutions tailored to diverse business environments. His language fluency in English, Russian, French, and Spanish further enhances his ability to build trust and lead with empathy.
An advocate for lifelong learning, Vlad holds a Ph.D. in Linguistics and Comparative Language Studies from Pyatigorsk State Linguistic University. His academic training sharpened his analytical mindset and equipped him with powerful tools in communication, synthesis, and negotiation—skills he applies daily in boardrooms and team huddles alike. He also holds certifications in ITIL, Inclusive Leadership, and Diversity, Equity, and Inclusion, reflecting his commitment to inclusive innovation and operational resilience.
As a leader, Vlad is known for being both supportive and driven. His top strengths—strategic thinking, agility, analytical depth, and team leadership—make him a trusted resource in high-pressure environments. He thrives in complex systems where the stakes are high, and the path to success demands both intellect and intuition.
Although he is not currently serving on any boards, Vlad has worked closely with them throughout his career—preparing presentations, guiding strategic discussions, and translating operational data into actionable insights. His unique background enables him to see both the granular and the grand, a duality essential for modern board leadership.
Vlad believes the best outcomes come from collaboration, foresight, and a willingness to challenge the status quo. Whether driving revenue growth, improving process flows, optimizing tech spend, or leading AI integrations, he brings clarity, resilience, and a solution-oriented mindset to the table. His goal is to continue contributing to mission-driven organizations where innovation and integrity intersect.
Character:
Vlad demonstrates integrity, adaptability, and perseverance—traits that have earned him the trust of colleagues, clients, and international partners. He leads with empathy and accountability, fostering collaboration and confidence across his teams.
Knowledge:
With a strong academic foundation and practical experience in operations, AI, customer success, and procurement, Vlad brings deep and well-rounded expertise to any executive function. He continuously updates his knowledge to stay ahead of evolving technologies and global trends.
Strategic:
Vlad excels at aligning business objectives with customer value and operational efficiency. He sees beyond day-to-day execution, focusing on long-term growth, scalability, and innovation to help organizations thrive in competitive markets.
Communication:
Fluent in multiple languages and skilled in translating complex ideas into strategic conversations, Vlad’s communication style is both inclusive and impactful. He bridges teams, departments, and cultures with clarity, nuance, and purpose.
