Tracy Kelleher is a seasoned professional with over 35 years of business expertise, primarily within the telecommunications industry, and a proven track record of success in sales operations, analysis, and executive support. Tracy’s experience spans from her long-term tenure at Verizon, where she has held multiple key analyst roles, to her extensive involvement with organizations that support her community and foster strong professional relationships. Known for her strategic insight and results-driven approach, she has consistently optimized processes, elevated organizational efficiency, and supported leadership teams in making data-driven decisions that drive success.

In her previous role as a Senior Sales & Enablement Operations Analyst at Verizon, Tracy collaborated with executives and sales leaders to forecast sales, manage revenue operations, and support the growth of the Security and Global Integration Deals (GID/CID) organizations. Her expertise in Salesforce reporting, KPI tracking, and comprehensive data analysis allows her to provide insightful and actionable information to decision-makers. This has been instrumental in helping Verizon achieve critical sales targets and maintain high standards of operational excellence.

Tracy has also made significant contributions to Verizon’s commission and bonus programs, ensuring timely and accurate payments across various departments. Her meticulous attention to detail and in-depth understanding of compensation structures have enabled her to identify and resolve commission issues effectively, supporting an environment of fairness and motivation among the sales force. This commitment to excellence in sales support has earned her multiple awards, including the coveted Verizon Spotlight and Simple Thanks awards, recognizing her exceptional contributions and dedication.

Tracy’s technical proficiency is one of her core strengths. With advanced skills in Salesforce, Microsoft Office Suite, MS Access, and Google Suite, she has continuously implemented process improvements that enhance productivity and data accuracy. Her hands-on knowledge of these tools, combined with her ability to adapt to company-specific systems, has made her an indispensable asset in managing complex sales data and reporting systems at Verizon.

Beyond her professional life, Tracy is an engaged community member. She has been a dedicated member of the Medford-Malden Elks Lodge #915 since 2017, where she participates in initiatives that contribute positively to the local area. This involvement reflects her commitment to fostering connections and supporting causes that strengthen her community.

In addition to her community involvement, Tracy is an avid traveler and lifelong learner. She is currently expanding her linguistic skills in Portuguese, having already gained a foundation in Italian and Spanish. Her interest in diverse cultures and languages enriches her perspective, allowing her to connect more effectively with people from different backgrounds.

Tracy’s educational achievements include a Bachelor of Business Administration (BBA) from the University of Phoenix, which laid the foundation for her expertise in business management. This academic background, paired with her extensive professional experience, has equipped her with the theoretical and practical knowledge necessary to excel in her field.

Throughout her career, Tracy has exemplified a character marked by integrity, diligence, and a genuine passion for helping organizations succeed. She brings a wealth of strategic knowledge and a proactive approach to problem-solving that makes her a valuable contributor to both business and community endeavors. Her ability to communicate complex concepts in a clear and actionable manner has been a significant asset to her teams and the executives she supports.

Character:

Tracy exemplifies integrity, resilience, and a commitment to excellence, consistently fostering trust and accountability within her teams. Her dedication to supporting both her colleagues and community reflects a character rooted in genuine care and professionalism.

Knowledge:

With over 35 years in telecommunications and sales operations, Tracy brings in-depth industry knowledge that drives her ability to streamline processes and support complex strategic initiatives. Her proficiency in tools like Salesforce and MS Office, paired with practical expertise, enables her to deliver high-impact solutions.

Strategic:

Tracy’s data-driven approach to decision-making and problem-solving empowers her to provide actionable insights that support organizational growth. She combines her analytical strengths with a forward-thinking mindset, enabling leadership teams to make informed choices for long-term success.

Communication:

Known for her clear and collaborative communication style, Tracy effectively translates complex data and concepts into accessible insights for all organizational levels. Her approach fosters teamwork, alignment, and a cohesive environment for achieving shared objectives.