Tammie Carstensen: A Visionary Leader in Hospitality and Community Engagement

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    Tammie Carstensen is a seasoned executive with over 25 years of experience in the hospitality industry, specializing in operations and customer service management. Throughout her illustrious career, Tammie has exemplified exceptional leadership qualities, demonstrating a unique blend of strategic acumen, operational expertise, and a deep commitment to community engagement.

    As the CEO of Harbor Shores Hotel Management, Inc., located in Lake Geneva, Wisconsin, Tammie oversees all aspects of hotel operations, including personnel management, financial planning, and guest relations. Her journey with Harbor Shores began in September 1996 when she joined as the General Manager, and her dedication and passion for excellence propelled her to the role of CEO in August 2022.

    In her role as CEO, Tammie is responsible for leading a team of dedicated professionals, ensuring the seamless operation of the hotel, and delivering exceptional guest experiences. Her strategic vision and hands-on approach have been instrumental in driving the growth and success of Harbor Shores, establishing it as a premier destination for travelers seeking luxury accommodations and unparalleled hospitality.

    One of Tammie’s key strengths lies in her ability to forge strong relationships with internal and external stakeholders. Whether collaborating with board members, partnering with local businesses, or engaging with community organizations, she approaches each interaction with integrity, empathy, and a genuine desire to make a positive impact.

    Beyond her contributions to the hospitality industry, Tammie is deeply committed to giving back to her community. Throughout her career, she has been actively involved in various boards and committees, including the Lake Geneva Chamber of Commerce, Visit Lake Geneva, and the Lake Geneva Tourism Commission. Her leadership roles in these organizations have enabled her to drive initiatives that promote economic development, tourism, and community welfare.

    Tammie’s dedication to community service has not gone unnoticed, as evidenced by the numerous awards and accolades she has received over the years. In 2017, she was honored with the prestigious Citizen of the Year award by the City of Lake Geneva, recognizing her outstanding contributions to the community. Additionally, she has been recognized for her commitment to excellence in hospitality, receiving awards such as the Hospitality Award from the Lake Geneva Chamber of Commerce.

    In addition to her professional achievements, Tammie is deeply passionate about personal growth and development. She holds certifications in Global Bio Risk Management and Hotel Administration from Best Western International, showcasing her commitment to staying abreast of industry best practices and trends.

    Outside of work, Tammie enjoys spending time with her family, engaging in outdoor activities, and giving back to her community. She firmly believes in the power of kindness and actively seeks opportunities to make a positive difference in the lives of others.

    In summary, Tammie Carstensen is more than just an executive; she is a visionary leader, a community champion, and a beacon of excellence in the hospitality industry. With her unwavering dedication, profound expertise, and genuine passion for serving others, she continues to inspire and uplift those around her, leaving a lasting impact on both the organizations she leads and the communities she serves.

    Character: Tammie Carstensen is renowned for her unwavering integrity, deep sense of responsibility, and genuine concern for the well-being of others, exemplifying the highest standards of ethical conduct and leadership.

    Knowledge: With over 25 years of experience in the hospitality industry, Tammie possesses extensive knowledge in operations, customer service management, and community engagement, enabling her to make informed decisions and tackle complex challenges effectively.

    Strategic: Tammie demonstrates strategic thinking abilities, envisioning long-term objectives and charting a course to achieve them, while adeptly adapting to changing market dynamics and guiding organizations toward sustainable growth and excellence.

    Communication: Tammie’s communication skills are exceptional, characterized by clarity, persuasiveness, and adaptability, allowing her to effectively convey complex ideas to diverse audiences and foster open dialogue, consensus, and collaboration.


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    Lisa Williams is a versatile professional with a strong track record in marketing, business ownership, and interior design. Currently, as the Marketing Director at Boardsi since February 2021, she has been a driving force behind the company's branding and strategy. Her creative vision and strategic insight have been instrumental in Boardsi's growth and success. With a history of entrepreneurial ventures, Lisa owned Tootsies Shoes, a boutique from February 2017 to September 2019, where she managed sales, accounts, buying, and merchandising. Earlier, at Pottery Barn, she excelled as a Sales and Interior Design Specialist from February 2008 to May 2016, bringing her talent for creating appealing living spaces and exceptional customer service. Lisa's educational foundation was laid at California State University, Chico, where she earned her bachelor's degree in Interior Design in 2004, coupled with active involvement in the Alpha Delta Pi Sorority.