Sean Carney is a seasoned executive with over 25 years of experience in operations and service delivery. As the Executive Vice President at Everise, Sean has demonstrated exceptional leadership in directing the strategic growth and performance of the company’s global delivery centers, which span across Asia, Ireland, Guatemala, and Colombia. Under his guidance, Everise’s operations have thrived, supported by over 12,000 employees and partners. His tenure at Everise, from June 2022 to July 2023, saw significant advancements in quality management, strategic planning, customer experience transformation, and operational excellence.

Before his role as Executive Vice President, Sean served as the Senior Vice President of Operations at Everise from February 2021 to August 2022. In this capacity, he was responsible for driving performance and delivery across the United States, Guatemala, and Ireland. His robust experience in quality management, performance management, and customer relationship management ensured the highest standards of service delivery and customer satisfaction.

Sean’s extensive career also includes a significant tenure at Concentrix (formerly Convergys), where he held multiple leadership roles. From October 2016 to February 2021, he served as Vice President of Operations and Program Management, overseeing operations and delivery across multiple regions in North America. He was pivotal in managing performance, driving customer experience transformation, and ensuring global delivery excellence. Prior to this, as Vice President of Operations at Convergys from November 2012 to October 2016, Sean led operations for seven centers in the Philippines, focusing on operational excellence, strategic planning, and talent management.

Sean’s journey at Convergys began in June 1996, where he held various roles in training, operations, quality, and program management over 15 years. His progression from an employee to a Senior Director and eventually Vice President underscores his dedication and ability to drive success at every level. His roles included managing client relationships, heading site operations, and leading teams to achieve exceptional results.

Educationally, Sean holds a Master of Business Administration (M.B.A.) in Human Resources Management and Services from the College of Business, obtained between 1992 and 1996. He also earned an Associate of Arts and Sciences (A.A.S.) in Business Administration and Management, General, from Eastern Oklahoma State College from 1990 to 1992.

Sean’s core competencies encompass a wide range of skills including quality management, strategic planning, customer relationship management, customer retention, global delivery, performance management, customer experience transformation, and operational excellence. He is also highly skilled in account management, change management, leadership development, talent management, team leadership, and operations management.

With a passion for creating and delivering solutions that enhance customer experience and loyalty, Sean is dedicated to aligning services with a client’s mission and values. His extensive industry knowledge, coupled with his interpersonal skills, make him a dynamic leader capable of driving organizational success. Sean is now seeking new opportunities to apply his expertise and contribute to the success of a dynamic and diverse organization.

Character: Sean Carney epitomizes dedication and results-driven leadership, backed by more than 25 years of experience in optimizing operations and service delivery across diverse industries and global markets.

Knowledge: With a profound understanding of quality management, strategic planning, and customer experience transformation, Sean leverages his extensive expertise to drive innovation and operational efficiency while ensuring superior service delivery and client satisfaction.

Strategic: Sean Carney’s strategic acumen shines through in his ability to develop and implement transformative initiatives that not only enhance operational excellence but also propel organizational growth and market leadership in competitive landscapes.

Communication: As a skilled communicator, Sean fosters robust client relationships and empowers teams to exceed expectations, consistently delivering exceptional performance and fostering a culture of collaboration and excellence within his organizations.