Quennel Kappenman is a seasoned healthcare executive with more than 20 years of experience transforming revenue cycle operations, physician practices, and enterprise healthcare systems across the United States. With deep expertise in revenue cycle management, physician relations, healthcare technology, and large-scale operational leadership, she has built a reputation for turning complex financial and operational challenges into measurable performance gains. Her career has spanned hospitals, ambulatory environments, and health IT organizations, as well as advisory and consulting roles, giving her a truly end-to-end understanding of how care delivery, reimbursement, regulation, and technology must work together. Today, she is focused on helping healthcare organizations, private equity and venture-backed companies, and technology innovators unlock sustainable revenue, operational efficiency, and better patient and provider experiences.
Quennel’s journey in healthcare leadership began at the point closest to the patient: access. At St. Luke’s Episcopal Health System, she served as Manager of Patient Access Services, overseeing six cost centers and leading teams responsible for scheduling, pre-registration, insurance verification and authorizations, financial counseling, and upfront collections. She reengineered the upfront revenue cycle process across four hospitals, integrating charity care, third-party vendors, and patient access services into a cohesive, high-performing function. Her work led to substantial improvements, including a $2 million increase in upfront collections, reductions in bad debt, and significant gains in patient and physician satisfaction as measured by Gallup and Press Ganey. By implementing bedside financial screening, self-service kiosk technology, and thoughtful workflows for indigent and underinsured patients, she demonstrated early on that financial performance and compassionate access to care can and should coexist.
Building on this foundation, Quennel advanced into enterprise revenue cycle and client management leadership at McKesson Provider Technologies. As Executive Director of Revenue Cycle and Client Management, she managed end-to-end operations for three academic multispecialty practices comprising 2,000 physicians. She led a complex $5 billion A/R portfolio and drove $15 million in annual EBITDA through disciplined revenue cycle execution and performance optimization. Quennel established operational and financial dashboards that illuminated productivity, quality, physician compensation, and clinical outcomes, giving leadership teams the visibility they needed to improve. She implemented a new denial management system, integrated it with Allscripts and GE Centricity, and built offshore business units for coding and call center functions, reducing labor costs while enhancing service delivery. Her ability to orchestrate both onshore and offshore teams while preserving quality and customer satisfaction foreshadowed the global leadership footprint she would continue to build.
Quennel then took on broader operational responsibility as Senior Director of Operations at Change Healthcare, one of the largest financial and administrative information exchanges in the country. In this role, she provided operational leadership for a revenue cycle business unit serving payers, providers, and patients at scale. She managed multi-million-dollar budgets, led teams across multiple locations, and partnered closely with C-suite executives, customers, and payers to design and enhance revenue cycle solutions. Her work involved guiding EHR and access applications, participating in scrum and product development discussions, and ensuring that technology enhancements reflected real-world operational needs. She contributed to critical initiatives such as ACA-related EFT and ERA implementations, and she oversaw implementation and support for multiple products, including clearinghouse, denials management, scheduling, and patient payment portals, further solidifying her position as a bridge between operations and technology.
At Premise Health, Quennel stepped into the role of Vice President of Revenue Cycle, where she directed physician revenue cycle and client management functions for one of the nation’s leading direct healthcare providers. Managing revenue cycle for more than 500 worksite-based health and wellness centers serving Fortune 500 employers across 48 states and Guam, she was responsible for a $500 million budget and large, distributed teams across both onshore and offshore locations. She led the post-merger integration of two companies’ practice management systems, successfully executed the ICD-10 conversion across all clinic sites, and established robust processes for payer and provider credentialing, EHR configuration, ERA/EFT setup, and client onboarding. Under her stewardship, revenue cycle leadership structures, call centers, and A/R reconciliation teams were strengthened, and she implemented predictive monitoring metrics that allowed for proactive management of critical processes and escalations.
Her impact was further amplified at Envision Healthcare, where she served as Senior Director of Revenue Cycle Transformation. Overseeing transformational initiatives for a 25,000-clinician organization serving more than 30 million patients annually, she managed a $35 million budget and a $5 billion A/R portfolio across radiology, emergency medicine, hospital medicine, anesthesia, and women’s health service lines. She streamlined revenue cycle workflows across multiple specialties, designed enhanced reporting and denial workflows in Athena IDX, and uncovered a 5% leakage in anesthesia cases due to schedule reconciliation issues—translating analytic insight into real financial recovery. She redesigned offshore team scopes of work, renegotiated contracts with new SLAs and KPIs, and established accountability structures that included financial penalties for vendor underperformance. Her work contributed to significant A/R reductions, denial mitigation, and improved financial and operational performance for complex national health systems.
Alongside these executive roles, Quennel has been a trusted advisor and consultant to healthcare organizations of varying sizes. Through her firm, Revenue Experts in Provider Payments LLC, and her work as an Executive Healthcare Consultant, she has partnered with independent physicians, midlevel providers, multi-specialty groups, and large networks to improve operations, workflows, patient access, revenue cycle processes, and EHR implementations. She consistently helps clients achieve measurable gains, including meaningfully reduced denials, increased patient collections, and streamlined registration and eligibility processes. By designing standard operating procedures, training teams on billing compliance and quality programs such as MIPS and PQRS, and developing A/R dashboards and performance reports, she empowers clients to build more resilient and data-driven operations. Her consultative style balances candor with support, enabling organizations to navigate change with clarity and confidence.
Most recently, as Regional Vice President of Operations for CardioOne, Quennel has been responsible for a portfolio of cardiology practices in the Northeast, serving as a strategic and operational partner to physician practice owners. In this role, she drives financial, operational, and quality performance while leading and mentoring practice managers and local market operators. She has developed scalable playbooks for practice optimization, implemented workflows to improve KPIs across revenue cycle, credentialing, clinical performance, and value-based care, and crafted PowerPoint materials to align stakeholders around strategic and operational goals. Her remit has also included market development, network expansion, relationship-building with primary care groups and payers, and the design of new programs and services based on evolving market needs. This work reflects her ongoing commitment to helping specialty practices thrive amid regulatory, reimbursement, and competitive pressures.
A forward-thinking innovator, Quennel is also actively involved in healthcare technology development and owns intellectual property related to healthcare solutions. She is engaged in real-time beta testing of revenue cycle technology with a live site, focusing on applications that can materially improve the performance of revenue cycle companies. She believes that artificial intelligence, when guided by deep domain expertise and grounded in regulatory and operational realities, can transform healthcare for the better. Having witnessed both successful and unsuccessful implementations of AI and technology, she brings a pragmatic, experience-based viewpoint: tools must enhance clinical and operational workflows, not disrupt them, and leaders who understand both the technology and the healthcare environment are essential for success.
Quennel’s leadership has always had a global dimension. She has built and led offshore teams in India, the Philippines, and Mexico, particularly in healthcare call centers, coding, and revenue cycle support functions. Her ability to align cross-border teams around service level agreements, quality standards, and patient-centered values has allowed organizations to scale efficiently without sacrificing service or compliance. She is comfortable navigating diverse cultures, regulatory landscapes, and organizational structures, and she is open to additional travel and international collaboration to support growth and transformation initiatives.
Underlying her professional accomplishments is a personal philosophy centered on service, accountability, and growth. Quennel is driven by the belief that every improvement in revenue cycle, operations, or technology ultimately supports better patient care and more sustainable healthcare organizations. She is committed to mentoring emerging leaders, building cohesive teams, and creating systems that outlast any one individual. With an MBA from Our Lady of the Lake University and a Bachelor’s degree in Business Management from the University of Phoenix, she combines formal business training with decades of hands-on leadership experience. As she continues to advise organizations and explore board and advisory opportunities, she is particularly interested in partnering with healthcare, technology, private equity, and venture-backed firms that are investing in services and innovations capable of reshaping the future of healthcare delivery.
Character:
Quennel’s character is defined by a balance of empathy and accountability, ensuring that financial and operational decisions are aligned with the needs of patients, providers, and staff. She is known for stepping into complex environments, taking ownership of outcomes, and doing the hard work required to rebuild trust and performance. Her consistent focus on integrity, fairness, and follow-through has earned her the confidence of physicians, executives, and frontline teams alike.
Knowledge:
She brings a rare depth and breadth of knowledge that spans revenue cycle management, healthcare operations, regulatory compliance, health IT, and change management across hospitals, ambulatory settings, and national enterprises. Her expertise is grounded in hands-on experience leading large budgets, global teams, and multi-billion-dollar A/R portfolios, as well as implementing EHR and practice management systems such as Athena, Allscripts, Cerner, NextGen, GE Centricity, and eClinicalWorks. This combination of technical, financial, and operational insight allows her to quickly diagnose issues, design pragmatic solutions, and guide organizations through complex transitions.
Strategic:
Quennel thinks and operates strategically, consistently linking day-to-day operations and revenue cycle tactics to long-term organizational goals, market positioning, and value-based care imperatives. She has repeatedly developed scalable playbooks, performance dashboards, and KPI frameworks that help organizations move from reactive problem-solving to proactive management and growth. Her strategic mindset is particularly evident in her work with private equity and technology-driven initiatives, where she helps align investment, innovation, and operational execution.
Communication:
She is an effective communicator who can translate complex financial, regulatory, and technical concepts into clear, actionable language for executives, physicians, staff, and external partners. Whether leading change initiatives, presenting performance results, or negotiating with payers and vendors, she focuses on clarity, transparency, and alignment. Her communication style builds trust, encourages collaboration, and helps diverse stakeholders move together toward shared objectives.
