As Senior Vice President of Operations, Matt James proudly leads 12,000 dedicated team members across a network of approximately 2,100 digitally connected retail stores, 16 centralized print production facilities, two product distribution warehouses, the FedEx Office pickup and delivery transportation network, as well as Real Estate and Operations Planning & Support Teams for FedEx Office. His responsibilities also include managing the relationship and strategy for all on-site, owned, and third-party retail ship channel locations, ensuring convenient access and shipping expertise with reliable service across roughly 22,000 domestic access points.

A 23-year veteran of FedEx, Matt takes immense pride in his team members’ commitment to understanding customer needs, developing innovative solutions, and delivering world-class service that enables consumers, small businesses, and large enterprises to bring their visions to life. Matt is responsible for the entire FedEx retail channel, overseeing approximately 22,000 access points, including locations at Walgreens, Dollar General, FedEx Authorized Ship Centers, and Albertson’s. This extensive network significantly expands the company’s customer reach, allowing FedEx to serve around 750,000 customers daily, compared to the 200,000 served under his current profile. Through this expanded access, Matt plays a crucial role in enhancing FedEx’s service capabilities and operational efficiency, ensuring customers have convenient shipping options across a wide range of retail partners.

Since assuming his current role in June 2021, Matt has been pivotal in driving the operational strategy and support systems that underpin FedEx Office’s commitment to delivering the Purple Promise—an unwavering dedication to making every FedEx experience outstanding. Under his guidance, the organization serves nearly 200,000 customers daily, offering expert print capabilities, customized packing and shipping, and same-day delivery services that help consumers, small businesses, and large enterprises bring their visions to life.

Before stepping into his current role, Matt served as Vice President of Human Resources from March 2019 to June 2021. In this capacity, he led a team of Managing Directors overseeing all Human Resource functions, including Field HR, Employee Relations, Compensation & Benefits, Succession Planning, Talent Acquisition, HR Systems & Technology, Inclusion & Diversity, and Learning Delivery and Design. His tenure in HR was marked by strategic partnerships with business leaders to drive human capital decisions that significantly contributed to business outcomes. Matt’s ability to leverage data-driven insights enabled the development and execution of human capital strategies aligned with broader business objectives.

In his previous role as VP of Workforce Management & Analytics, Matt demonstrated his adeptness at leading talent management, workforce analytics, and inclusion & diversity initiatives. His efforts ensured that the company maintained a robust pipeline of talent and a culture of inclusivity, which are critical to sustaining competitive advantage.

From October 2004 to June 2018, Matt excelled as the Managing Director / Regional VP of Operations, where he directed a $200 million business unit with 215 locations and up to 2,400 employees. His leadership was instrumental in achieving operational excellence and driving business growth. Prior to this, he successfully managed multiple districts, overseeing sales and operations of numerous stores across different states, and consistently delivered exceptional results.

Matt’s career began in various management roles, including a stint as Branch Manager in Atlanta, Georgia, where he honed his skills in leadership and operational management. His foundational experiences at Target as a Store Team Leader and at CompUSA as a General Manager provided him with a comprehensive understanding of retail and customer service operations.

In addition to his professional achievements, Matt is a committed advocate for community service. He served on the Board of Directors for My Possibilities, a nonprofit organization dedicated to providing continued education for adults with Down Syndrome, Autism, and other cognitive disabilities.

Matt holds a Masters in Business Administration from the Haslam College of Business at the University of Tennessee and a Bachelor of Science in Finance from Auburn University. His extensive experience, coupled with his academic background, equips him with a unique blend of strategic insight and operational acumen.

Matt James is not only a driving force behind FedEx Office’s operational success but also a leader who embodies the values of dedication, innovation, and community service. His leadership continues to inspire his team to achieve new heights and deliver unparalleled service to customers nationwide.

Character:
Matt James exemplifies a strong character through his commitment to delivering exceptional service and leading a large team with integrity and dedication. His 23-year tenure at FedEx reflects his reliability, loyalty, and unwavering dedication to both the company and his team members.

Knowledge:
With extensive expertise in operations, Matt James has successfully overseen various aspects of FedEx Office, from store operations to print manufacturing and real estate. His deep understanding of human resources, workforce management, and analytics has driven significant advancements in organizational strategies and business outcomes.

Strategic:
Matt James is a strategic leader who drives business growth through innovative solutions and a clear vision for operational excellence. He leverages data-driven decision-making and quality-driven management to align human capital strategies with overall business objectives, ensuring sustainable success.

Communication:
Effective communication is a cornerstone of Matt James’s leadership style, enabling him to foster collaboration and drive team performance. His ability to articulate organizational strategies and engage with stakeholders at all levels has been pivotal in achieving operational goals and enhancing customer experiences.