Justin Neely is a seasoned technology executive whose career spans over 20 years, predominantly within the IT, payments, and cloud infrastructure domains. Recognized as a strategic visionary, Justin’s career demonstrates proven leadership and operational excellence across various high-profile roles, culminating in significant improvements in efficiency, cost-effectiveness, and compliance.
Currently, Justin serves as a Platform Manager at Allstate, where he leads the development and management of scalable Kubernetes platforms across major cloud providers such as AWS and Azure. Under his strategic direction, Justin successfully ensured high availability, security, and operational efficiency, significantly optimizing cloud performance and reducing costs through innovative solutions.
Previously, at Fiserv, Justin excelled as the Director of Program Management. Here, he managed a $50M+ payment systems portfolio responsible for processing more than $10 billion in daily transactions. His leadership resulted in a remarkable 30% reduction in transaction latency, attributed to meticulous optimization of system architecture and processes.
His tenure at Fiserv also saw him innovate through microservices architecture, enhancing payment ecosystems that integrated Wire, ACH, SWIFT, RTP, FedNow, and ISO 20022 messaging standards. Justin skillfully spearheaded AI-driven compliance automation and leveraged open banking APIs, further solidifying Fiserv’s position as a leader in secure, scalable financial solutions.
Justin’s extensive professional journey includes crucial roles in sales operations management, where he drove revenue growth exceeding $15 million through implementation of AI-driven forecasting tools and contract standardizations. His sales operations expertise facilitated the rapid closure of complex sales processes, significantly enhancing operational efficiency.
His earlier role as Senior Consulting Project Manager demonstrated Justin’s deep acumen in optimizing operational expenses, evident through an annual $3 million savings by introducing resource optimizations. His methodical approach significantly improved agile project delivery, predictability, and cycle-time reduction.
Additionally, Justin’s entrepreneurial venture as a Business Process Architect at J-Neely, LLC, showcased his capabilities in managing complex digital transformation initiatives. He successfully executed projects involving personal financial management integration, multi-factor authentication, and payment system consolidations.
As Vice President of Operations at TekLinks, Justin pioneered incident management and monitoring workflows that substantially improved customer satisfaction and retention. His initiatives aligned closely with emerging cloud technologies, significantly enhancing TekLinks’ competitive position.
Earlier in his career, Justin served as Vice President of Customer Service at SunGard Financial Systems, now part of FIS, where he revolutionized the client support landscape through automation, agile methods, and strategic compliance enhancements. His tenure exemplified consistent results in operational transformation, regulatory compliance, and overall customer experience.
In addition to his corporate roles, Justin has actively contributed as a board member and advisor. He notably advised on payments integration at his local church, further underscoring his community commitment and expertise in the payments domain. Fluent in both English and Spanish, Justin communicates effectively across diverse teams and clients, ensuring clarity and alignment of strategic objectives.
Justin earned his Juris Doctorate from the Birmingham School of Law and holds a Bachelor of Arts in Philosophy from the University of West Florida. His education further complements his robust technical and business acumen, enabling him to approach challenges with unique analytical and strategic perspectives.
Beyond professional commitments, Justin is passionate about international travel, leveraging these experiences to further enhance his global perspective and cultural intelligence. His extensive industry knowledge, combined with solid project management skills, provides a comprehensive capability to navigate and influence the rapidly evolving technology landscape.
As Justin continues to seek board roles, his objective remains clear—to leverage his considerable expertise and proven leadership skills in IT, payments, and cloud transformation. His ultimate mission is to develop executives and teams, driving better industry practices and enhancing organizational outcomes.
Character:
Justin demonstrates integrity, dedication, and a collaborative mindset, consistently fostering environments of trust and innovation. His commitment to community service and advisory roles reflects his solid character and community-oriented values.
Knowledge:
With over two decades of comprehensive experience, Justin possesses deep expertise in IT infrastructure, payments systems, cloud platforms, and regulatory compliance. His technical proficiency combined with legal and philosophical education uniquely positions him to approach technological and business challenges analytically.
Strategic:
Justin is a proven strategic thinker who systematically delivers operational excellence, significant cost savings, and efficiency enhancements across multiple domains. His leadership in multi-million-dollar portfolios demonstrates his capability to align technology initiatives with strategic organizational goals.
Communication:
Justin is adept at clearly articulating complex technical strategies to diverse stakeholders, ensuring alignment and successful execution of initiatives. Fluent in Spanish and English, his exceptional communication skills enable effective leadership across multicultural and global teams.
